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When managing a field service business, profitability isn’t just about how much you charge your customers; it’s about understanding the actual cost of getting the job done. Labor, parts and services, and incidental expenses can all eat into your margins if not tracked accurately.  That’s where Zuper’s Job Costing feature comes in. It allows you to track all job-related costs in the same place you manage the rest of your job, providing real-time visibility into your profitability. You’ll gain a clear, accurate picture of how much you’re earning and spending on each job.  Costing 6 Pn This feature provides a comprehensive view of the financial performance of every job, helping you answer key questions like: 
  • How much profit did we make on this job? 
  • Are we charging enough to cover labor and material costs? 
  • Which jobs are eating into our margins? 
Prerequisite: 
To enable the Job Costing feature for your company, contact your account admin or email support@zuper.co. 

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Services and Pricing Models 

How you bill your customers in the field service industry can significantly impact your profitability. Whether you’re billing at a Fixed Price or based on Time and Materials (T&M), Zuper gives you the flexibility to align your pricing with the nature of the work.  You can track and calculate costs across both models, offering detailed insights into each job’s financial health. 

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Fixed Price Services 

Offer customers a predictable, upfront price for the defined scope of work. In this model, the customer pays a fixed amount for the service, which remains unchanged even if the job requires more time or effort from your technicians. This approach provides consistent pricing for customers while giving you full visibility into the actual effort and costs involved.
Example: You charge a fixed X amount for an HVAC installation service to your customer. However, your profitability depends on the hours clocked by your technicians; fewer hours mean higher profit, and vice versa.
Note: In Fixed Price jobs, service/labor costs are calculated based on actual hours worked by your technicians. You can also add products or parts necessary to complete the work; their selling prices contribute to the job’s Total Revenue, while their purchase costs are added to COGS. This provides a complete view of your job’s profitability.

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Time and Materials (T&M) 

Charge customers based on the actual hours worked and the materials used. In this approach, the quantity of the service (and therefore, the price of the service) is driven by the hours clocked by the technicians in the field. As technicians log more hours or use more materials, both the cost and customer invoice increase accordingly.
Example: You charge an hourly rate for HVAC maintenance service. As the number of hours clocked by your technicians increases, both job revenue and profitability increase proportionally, and vice versa.
Note: Similar to Fixed Price, T&M jobs can include products or parts necessary to complete the work. The selling price of each item contributes to the job’s Total Revenue, while their purchase costs are added to COGS, enabling accurate profitability tracking.

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Getting Started

Let’s put Job Costing into action. The following guides will help you get started.