Zuper Connect introduces a powerful new capability called AI Call Summary. This feature leverages Zuper AI to automatically generate a detailed summary of any recorded call, including key discussion points and actionable next steps. It also performs a sentiment analysis to help you quickly determine whether the tone of the call was positive, negative, or neutral. Once the summary is generated, it will appear directly within the conversation thread. Simply click the Call Summary to expand and view both the summarized content and any suggested follow-up actions. You can also click View Transcript to access the full AI-generated transcript, broken down by speaker for easier review.
Note: This feature is not enabled by default. To enable it for your account, please contact your account administrator or email us at support@zuper.co

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Accessing the AI Call Summary

To view an AI-generated call summary:
  • From the left navigation menu, click Zuper Connect.
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  • You will be directed to the Conversations Listing page.
  • Click on a conversation from the Conversations Listing page to open a Conversation Thread view.
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  • You can see a chronological history of all interactions related to that conversation, including:
    1. Incoming and outgoing calls
    2. Messages
    3. Team member who made or responded to each call or message.
    4. Status of each call (Missed, Cancelled, Voicemail, Completed)
    5. Duration of each call
If a call was recorded, the call recording will be available within the thread—along with the AI-generated Call Summary, which appears directly beneath the recording. Connect3 Pn
  • Click the Call Summary to expand and view the summarized call and any suggested follow-up actions.
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Alternative Way to View Call Summary

You can also access the AI-generated call summary from the call details view.  This gives you more in-depth information about a specific call.
  • Click on the call entry within the conversation thread. This opens a Quick View panel showing detailed metadata for that particular call, including:
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  1. Call Status: Indicates whether the call was Incoming, cancelled, missed, or completed.
  2. Sentiment: Highlights the overall tone of the conversation—Positive, Negative, or Neutral.
  3. User: Shows the team member who made or received the call.
  4. Zuper Number: The number used to place or receive the call.
  5. Call Duration: Total time spent on the call.
  6. Date & Time: When the call took place.
  7. Tags: Identifies the associated customer and any linked job (if applicable).
  8. Call Recording: Let’s you listen to the call recording (if available).
  9. Call Summary: Automatically generated by Zuper AI, including a concise summary, suggested next steps, and an option to View Transcript.
  10. Feedback Prompt: “How is the summary?” — Allows you to rate the usefulness of the summary to help improve the AI output.
  11. Call Notes: Shows any notes added manually for future reference.
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What is Included in the AI Call Summary?

For every recorded call, Zuper AI automatically generates a call summary that includes:
  1. A concise summary of the conversation (up to 5000 characters)
  2. Sentiment Analysis indicating whether the overall tone of the call was Positive, Negative, or Neutral.
  3. An option to “View Transcript” for more detailed context.
  4. The ability to hover and copy the summary for reuse.
  5. Next steps or follow-up actions intelligently inferred by Zuper AI.
  6. A feedback prompt—“How is the summary?”—to help us continuously improve the feature.
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Note: Call summaries are generated only for recorded calls. If a call is not recorded, a summary will not be available.
By enabling AI Call Summary in Zuper Connect, you can improve response time, follow up efficiently, and ensure nothing gets missed during customer interactions. Let Zuper AI do the listening, so your team can focus on the doing! Frequently Asked Questions
  1. Will sensitive information be included in the AI summary?
No. Sensitive details such as PINs, passwords, and private financial information are automatically excluded from the summary.
  1. Which languages are supported for call summaries?
Currently, call summaries are supported in English only.
  1. Will every call have a summary?
No. Only recorded calls are eligible for AI-generated summaries.
  1. What does the call summary include?
The summary contains two main parts:
  • Generic Call Summary – A brief of the conversation between the two speakers.
  • Next Steps – AI-suggested follow-ups or actions based on the discussion.
For example, if a customer asks for an installation schedule, Zuper AI may suggest creating a job or assigning a technician as the next step.