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In field service businesses, communication is the thread that ties your teams, customers, and operations together. However, juggling between personal numbers, disconnected tools, and missed calls can lead to confusion, lost productivity, and dissatisfied customers. Zuper Connect solves this by providing a unified platform that enables bi-directional texting and calling with your customers and team members, built right into your Zuper platform. It also offers modern, business-grade phone capabilities at your fingertips, so you can manage calls, messages, and conversations without ever leaving your workspace. Connect38 Pn Key Features of Zuper Connect
  • Built-in Softphone (Web & Mobile)
Make and receive calls using your Zuper number directly from your desktop or mobile app—no third-party tools required.
  • Dedicated Zuper Phone Numbers
Secure local or toll-free numbers for your business or teams, enabling professional communication and better tracking.
  • Call Groups and Routing
Set up smart call groups and routing rules to make sure calls always reach the right person—whether it’s a dispatcher, field technician, or manager.
  • Unified Inbox & Conversation Management
Manage chats and call conversations in a centralized inbox, ensuring quick responses and full visibility across your team.
  • Call Logs & History
Track all inbound, outbound, and missed calls. Review timestamps, durations, and outcomes in a detailed log for accountability and insights.
  • Call Recording & Masking
Automatically record calls for quality assurance and training. Mask personal numbers to maintain privacy for both customers and employees. This ensures smooth, secure, and centralized communication with customers and team members alike.

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Get Started with Zuper Connect

Follow these steps to set up and start using Zuper Connect. Get a New Zuper Phone Number Choose a local or toll-free number to represent your business or teams. Configure User Permissions Grant access to Zuper Connect by adding the users you want to enable the feature for. Set Up Call Groups Create call groups for dispatch, support, sales, or any other team. Calls can ring simultaneously or in a set order based on your needs. Create Call Routing Define routing rules based on working hours, team availability, or escalation paths. Ensure no customer call goes unanswered. Using Zuper Phone on the Web Access the Zuper softphone directly from your browser. Make or receive calls from customers and trigger on-call actions like creating jobs or customer profiles. Using Zuper Phone on Mobile Stay connected on the go with full phone capabilities on the Zuper mobile app. Make or answer calls from customers and collaborate with your team in real-time. Managing Zuper Connect Inbox/Conversations in Web Monitor all ongoing and past calls, messages, voicemails, and call recordings in a unified inbox. Filter conversations, call back a customer, and respond to messages with ease, keeping everyone on the same page. Managing Call Logs Track and review call activity with detailed logs. View timestamps, call duration, and call outcomes, ideal for audits, and improving team performance. Attributes and Analytics Analytics supports filtering by the attribution sources and tags configured under Zuper Connect setup. See Configuring Attribution and Tags for how to set these up.