In field service businesses, communication is the thread that ties your teams, customers, and operations together. However, juggling between personal numbers, disconnected tools, and missed calls can lead to confusion, lost productivity, and dissatisfied customers.

Zuper Connect solves this by providing a unified platform that enables bi-directional texting and calling with your customers and team members, built right into your Zuper platform. It also offers modern, business-grade phone capabilities at your fingertips, so you can manage calls, messages, and conversations without ever leaving your workspace.

Key Features of Zuper Connect

  • Built-in Softphone (Web & Mobile)

Make and receive calls using your Zuper number directly from your desktop or mobile app—no third-party tools required.

  • Dedicated Zuper Phone Numbers

Secure local or toll-free numbers for your business or teams, enabling professional communication and better tracking.

  • Call Groups and Routing

Set up smart call groups and routing rules to make sure calls always reach the right person—whether it’s a dispatcher, field technician, or manager.

  • Unified Inbox & Conversation Management

Manage chats and call conversations in a centralized inbox, ensuring quick responses and full visibility across your team.

  • Call Logs & History

Track all inbound, outbound, and missed calls. Review timestamps, durations, and outcomes in a detailed log for accountability and insights.

  • Call Recording & Masking

Automatically record calls for quality assurance and training. Mask personal numbers to maintain privacy for both customers and employees.

This ensures smooth, secure, and centralized communication with customers and team members alike.

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Get Started with Zuper Connect

Follow these steps to set up and start using Zuper Connect.

Get a New Zuper Phone Number

Choose a local or toll-free number to represent your business or teams.

Configure User Permissions

Grant access to Zuper Connect by adding the users you want to enable the feature for.

Set Up Call Groups

Create call groups for dispatch, support, sales, or any other team. Calls can ring simultaneously or in a set order based on your needs.

Create Call Routing

Define routing rules based on working hours, team availability, or escalation paths. Ensure no customer call goes unanswered.

Using Zuper Phone on the Web

Access the Zuper softphone directly from your browser. Make or receive calls from customers and trigger on-call actions like creating jobs or customer profiles.

Using Zuper Phone on Mobile

Stay connected on the go with full phone capabilities on the Zuper mobile app. Make or answer calls from customers and collaborate with your team in real-time.

Managing Zuper Connect Inbox/Conversations in Web

Monitor all ongoing and past calls, messages, voicemails, and call recordings in a unified inbox. Filter conversations, call back a customer, and respond to messages with ease, keeping everyone on the same page.

Managing Call Logs

Track and review call activity with detailed logs. View timestamps, call duration, and call outcomes, ideal for audits, and improving team performance.