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Configuring Break Policies

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Settings & Zuper Web App

1. Select the “Settings ” icon from the left navigation menu. Under the modules, choose the “Timesheets.”

2. Select the “Timesheet General Settings ”

3. Under “Timesheets,” under “Break Options,” select any options below from the drop-down list.

• Early Resume Policy: o Allow: No restrictions on resuming work early. Break types and durations are not enforced, and breaks are recorded as generic. o Warn: Warns technicians if they attempt to resume early, requiring mandatory remarks. Entries are flagged for manager review. o Restrict: Blocks technicians from resuming work or clocking into jobs until the break duration is complete. o Default: Restrict
• Rest Break: o Duration: The duration of rest breaks is in minutes (For instance, California’s 10-minute rest break per 4 hours worked). o Editable, prefilled to 10 minutes. Can be set to 0 (disabled). o It is only shown if Warn or Restrict is selected.
• Meal Break Duration: o Duration in minutes for meal breaks (For instance, California’s 30-minute meal break for shifts over 5 hours). o Editable, prefilled to 30 minutes. Can be set to 0 (disabled). o It is only shown if Warn or Restrict is selected.

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Configuration Rules

• If Allow is selected: o Break duration fields are hidden. o All breaks are generic with no enforcement or type selection.
• If Warn or Restrict is selected: o Rest and Meal Break duration fields are shown and prefilled (and 30 minutes, respectively). o If only one duration is >0, the system auto-assigns that break type without a selection dialog box. o If both durations are >0, technicians must select a break type when starting a break. o If both durations are set to 0, saving is blocked with an error: “At least one break type must have a duration greater than 0 when enforcement is enabled.”

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Zuper Mobile App

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Starting a Break

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1. Initiating a Break:

• Open the Zuper mobile app.
• Navigate to the “Timesheets” module.
• If both Rest and Meal Break durations are set (where 0 indicates not set), a dialog box prompts the technician to select the break type.
• If only one duration is set (where 0 indicates not set), the system auto-assigns that break type (no dialog box).
• If both durations are 0 (only under Allow), a generic break starts with no type selection or enforcement.
• If clocked into a job, the system auto-clocks out of a job.
• The Take a Break button changes to Resume.
• The Break start time and type are recorded and cannot be edited.

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2. Resuming Work or Clocking Into a Job

• Technicians can resume work or clock into a job without restrictions or dialog boxes.
• If previously clocked into a job, the system auto-clocks back into that job upon resuming.

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3. If Resuming Early

• Allow: o No dialog box; action is permitted.
• Warn: o A dialog box displays: “You are trying to resume work before your break is over. [X] minutes left in your break. Do you want to continue?” o Technicians must enter mandatory remarks to proceed. o The timesheet entry is flagged with a warning-with-time icon, and remarks are visible when hovering/tapping. o If the technician continues, the system resumes the timesheet and auto-clocks into the previously active job (if any).
• Restrict: o A blocking dialog box displays: “You cannot continue this job until our break is complete.” o All job-related actions (view, edit, clock-in, etc.) are blocked until the break duration is satisfied.

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Notifications

• Break End Notification: When the break duration ends (based on rest or meal settings), technicians receive a notification: “Your break has ended. You may resume work.”
• Post-Break Reminder: If the technician has not resumed work 10 minutes after the break ends, a follow-up notification is sent: “Your break ended 10 minutes ago. Please resume work if you’re ready.”
• No notifications are sent during the break.

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Viewing Flagged Entries

• On the Timesheets page (web and mobile) and in timesheet reports: Early resumptions under the Warn policy are flagged with a warning-with-time icon. o Hovering or tapping the icon shows a tooltip with: Resumed early Technician’s remarks
• This allows managers to quickly identify and review compliance issues.

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Key Rules & Edge Cases

• Mandatory Remarks: Under the Warn policy, remarks are required for early resumption or clock-in.
• Break Type Lock: Break type cannot be edited after selection.
• No Admin Override: The Restrict policy is a hard block with no override.
• Auto Clock-Out/In: The system auto-clocks out from an active job when a break starts and auto-clocks into the same job (if any) when resuming.
• Generic Breaks: If both durations are 0 (under Allow), breaks are recorded as “Generic Break” in reports with no enforcement or type selection.
• Cross-Platform Consistency: All flows apply to both web and mobile interfaces.
• Exclusion: The system does not enforce a meal break every 5 hours; enforcement applies only when a break is initiated.

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Benefits

• Compliance: It aligns with California’s meal and rest break laws (for instance, 30-minute meal breaks for shifts over 5 hours, and 10-minute rest breaks per 4 hours).
• Transparency: Flagged entries and remarks provide clear visibility for managers and payroll teams.
• Auditability: Timesheet reports with flagged entries simplify compliance audits.
• Flexibility: Configurable policies (Allow, Warn, Restrict) adapt to company needs.