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Overview 

Why Browser Configuration Matters  For Zuper Connect to function properly, your browser needs specific permissions and configurations to: 
  • Access your computer’s microphone for incoming and outgoing calls 
  • Display notifications when calls arrive 
  • Maintain stable performance while handling voice data 
  • Allow popups for call interactions 
Without proper configuration, you may experience: 
  • Microphone not detected 
  • Missed incoming call notifications 
  • Poor audio quality 
  • Dropped calls 
  • Inability to receive calls 
Browser Requirements 
  • Supported Browser: Google Chrome (latest version recommended) 
  • Operating System: Windows 10/11 or macOS 
  • Internet Connection: Stable connection with a minimum 2.5 Mbps upload/download speed 
  • Hardware: Computer with microphone and speakers (or headset)

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System-Level Microphone Setup 

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Windows 10/11 Configuration 

Complete Steps: 
  1. Open Privacy & Security Settings 
    • Click the Windows Start icon in the bottom left corner
    • Type “Privacy & Security” in the search box
    • Click “Privacy & Security” from the results (it opens System Settings) 
  2. Navigate to Microphone Settings 
    • In the left sidebar of Settings, click “Microphone.”
    • You are now in the Microphone privacy settings 
  3. Enable Microphone Access 
    • Look for the toggle labeled “Microphone access.”
    • Ensure it is turned ON (the toggle should be blue)
    • If it’s grey/off, click it to turn it on 
  4. Allow Chrome to Access Microphone 
    • Scroll down to the section “Allow apps to access your microphone.”
    • Look for “Google Chrome” in the list
    • Ensure the toggle next to Chrome is ON (blue)
    • If you don’t see Chrome listed yet, don’t worry—it will appear after you first use it in Chrome 
  5. Confirm and Close 
    • Close the Settings window
    • Your Windows system is now configured to allow Chrome to use the microphone 
Verification: 
  • The microphone toggle should be blue (ON) 
  • Chrome’s toggle should be blue (ON) 
  • No red warning icons should appear 

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Troubleshooting Windows Setup: 

If toggles are greyed out: 
  • You may not have administrator permissions on your computer 
  • Contact your IT administrator to enable these settings 
If Chrome doesn’t appear in the list: 
  • Open Chrome and use Zuper Connect once 
  • Return to these settings 
  • Chrome should now appear in the list 

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macOS Configuration 

Complete Steps: 
  1. Open System Settings 
    • Click the Apple menu in the top-left corner of your screen 
    • Select “System Settings” (or “System Preferences” on older macOS versions) 
  2. Navigate to Privacy & Security 
    • In the left sidebar, click “Privacy & Security.” 
    • You may need to scroll down to find this option 
  3. Select Microphone 
    • Look for “Microphone” in the list of privacy settings 
    • Click on “Microphone” 
  4. Allow Chrome to Access Microphone 
    • You will see a list of applications 
    • Look for “Google Chrome” in the list 
    • If Chrome is listed but has NO checkmark, click to check it 
    • If Chrome is not listed, it will appear after you first use it in Chrome 
  5. Confirm and Close 
    • Close System Settings 
    • Your macOS system is now configured to allow Chrome to use the microphone 
Verification: 
  • Chrome should be listed under Microphone 
  • Chrome should have a check mark next to it 
  • No lock icons or warnings should appear 

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Troubleshooting macOS Setup: 

If Chrome doesn’t appear in the list: 
  • Open Chrome and use Zuper Connect once 
  • Return to System Settings → Privacy & Security → Microphone 
  • Chrome should now appear 
If you cannot modify settings: 
  • Your Mac may be locked by an administrator 
  • Contact your IT administrator for help 

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Chrome Browser Microphone Permissions 

Once your operating system allows microphone access, you must configure Chrome to specifically allow Zuper Connect to use your microphone. 

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Method 1: Granting Permissions via Chrome Settings 

This method allows you to pre-configure permissions before using Zuper Connect.  Step-by-Step Instructions: 
  1. Open Chrome Settings 
    • Open Google Chrome on your computer 
    • Click the three-dot menu icon in the top-right corner (☰) 
    • Select “Settings” from the dropdown menu 
    • You are now in Chrome Settings 
  2. Navigate to Privacy and Security 
    • In the left sidebar of Settings, click “Privacy and security.” 
    • This section controls all permission-related settings 
  3. Access Site Settings 
    • Click “Site settings” (usually under the Privacy and security section) 
    • You will see a list of different permission types 
  4. Configure Microphone Permissions 
    • From the list, click “Microphone.” 
    • Under “Default permission,” select “Ask (sites can ask to use your microphone)” or “Allow.”  
      1. “Ask” means you’ll be prompted each time (more secure) \
      2. “Allow” means selected sites can use your microphone without asking (more convenient) 
  5. Add Zuper Connect URL to Allowed List 
    • Look for the section “Allowed to use your microphone.” 
    • Click the “Add” button. 
    • In the text field, enter your Zuper Connect domain. Example: web.zuperpro.com, Or: app.zuper.com, Or: your company’s specific Zuper Connect URL 
    • Click the “Add” button to save 
  6. Verify Zuper Connect is Not Blocked 
    • Look at the section “Not allowed to use your microphone” 
    • If your Zuper Connect URL appears here, click the trash/delete icon next to it. This ensures the URL is not in the blocked list 
  7. Close Settings 
    • Close the Settings tab 
    • Your Chrome microphone permissions are now configured 
What You Should See: 
  • Under “Allowed to use your microphone”: Your Zuper Connect URL should be listed 
  • Under “Not allowed to use your microphone”: Your Zuper Connect URL should NOT be listed 
  • The default permission should be set to either “Ask” or “Allow.” 

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Method 2: Granting Permissions When First Using Zuper Connect 

This is the easiest method if you want to allow permissions on-demand.  Step-by-Step Instructions: 
  1. Open Zuper Connect in Chrome 
    • Go to your Zuper Connect application URL in Chrome 
    • Wait for the page to fully load 
    • Log in to your account 
  2. Respond to Permission Prompt 
    • When Zuper Connect detects you have a microphone, Chrome will display a pop-up notification 
    • The notification will say: “Chrome wants to use your microphone.” 
    • There will be two buttons: “Allow” and “Block.” 
  3. Click “Allow” 
    • Click the “Allow” button to grant Zuper Connect permission to use your microphone 
    • This permission is automatically saved for future sessions 
    • You will not be prompted again unless you later block the permission 
  4. Permission is Saved 
    • Zuper Connect now has permanent permission to use your microphone.
    • The next time you open Zuper Connect, no prompt will appear 
Tips: 
  • Make sure you are logged into your Google account when granting permissions (they are tied to your Google account) 
  • Allow permissions from the first use to avoid issues later 
  • If the prompt doesn’t appear, your microphone may not be detected—see the troubleshooting section 

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Method 3: Fixing Previously Blocked Microphone Access 

If you previously clicked “Block” when Chrome asked for microphone permission, you need to unblock it.  Step-by-Step Instructions: 
  1. Open Zuper Connect 
    • Go to your Zuper Connect application URL in Chrome 
  2. Access Site Information 
    • Click the lock icon next to the URL in the address bar 
    • A small pop-up menu will appear 
    • Click “Site settings” in the pop-up 
  3. Find and Change Microphone Permission 
    • You will see a list of permissions for this site 
    • Find “Microphone” in the list 
    • The setting should currently show “Block.” 
    • Click on “Microphone” to expand the options 
  4. Change from Block to Allow 
    • Change the microphone setting from “Block” to “Allow” 
    • The change is saved automatically.
  5. Refresh Zuper Connect 
    • Go back to the Zuper Connect tab 
    • Press F5 to refresh the page 
    • Chrome will now ask for microphone permission again 
    • Click “Allow” when prompted 
  6. Verify Permission is Granted 
    • After refreshing, the microphone should be detected 
    • Zuper Connect should show that your microphone is ready 
If This Doesn’t Work: 
  • Clear your browser cache: Chrome Menu → Settings → Privacy and security → Clear browsing data 
  • Close and reopen Chrome completely 
  • Try the steps above again 

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Desktop Notifications Setup 

Desktop notifications alert you when someone calls, even if you’re not looking at the Zuper Connect tab. This is critical for receiving incoming calls.  Why Desktop Notifications Matter  Without notifications enabled, you may miss incoming calls if: 
  • You’re working on a different browser tab 
  • You’re working on a different application 
  • The Zuper Connect window is minimized 
  • Your focus is elsewhere on your screen 

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Method 1: Enable Notifications in Chrome Settings 

Step-by-Step Instructions: 
  1. Open Chrome Settings 
    • Click the three-dot menu in Chrome (☰) 
    • Select “Settings” 
  2. Navigate to Notifications Settings 
    • In the left sidebar, click “Privacy and security.” 
    • Click “Site settings.” 
    • From the permissions list, click “Notifications.” 
  3. Set Default Notification Permission 
    • Under “Default permission,” select “Ask (recommended).” 
    • This means Chrome will ask each site if it wants to send notifications 
    • Alternatively, you can select “Allow” to automatically allow all sites (not recommended) 
  4. Add Zuper Connect to Allowed Notifications 
    • Look for the section “Allowed to send notifications.” 
    • Click the “Add” button 
    • Enter your Zuper Connect domain (e.g., web.zuperpro.com) 
    • Click “Add” to save 
  5. Verify Zuper Connect is Not Blocked 
    • Check the section “Not allowed to send notifications.” 
    • If your Zuper Connect URL appears here, click the trash icon to remove it 
  6. Close Settings 
    • Your notification settings are now configured 
Verification: 
  • Your Zuper Connect URL should appear under “Allowed to send notifications.” 
  • It should NOT appear under “Not allowed to send notifications.” 

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Method 2: Enable Notifications When First Using Zuper Connect 

Step-by-Step Instructions: 
  1. Open Zuper Connect 
    • Go to your Zuper Connect application in Chrome 
    • Log in to your account 
  2. Respond to Notification Permission Prompt 
    • Chrome will display a pop-up asking: “web.zuperpro.com wants to show notifications.” 
    • Two buttons will appear: “Allow” and “Block.” 
  3. Click “Allow” 
    • Click the “Allow” button 
    • Zuper Connect now has permission to send you notifications 
    • This permission is saved for future sessions 
  4. Verify Notifications Work 
    • Try having a colleague call your Zuper Connect number 
    • You should receive a notification on your screen even if you’re on a different tab 
    • The notification will show the caller’s name and number 
Tips: 
  • Ensure your computer’s volume is not muted so you hear the notification sound 
  • Make sure Windows/macOS notifications are enabled (see sections below) 
  • Notifications may appear in different places depending on your notification settings 

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Method 3: Fixing Previously Blocked Notifications 

Step-by-Step Instructions: 
  1. Open Zuper Connect 
    • Go to your Zuper Connect application URL in Chrome 
  2. Access Site Settings 
    • Click the lock icon next to the URL.
    • Click “Site settings.” 
  3. Change Notification Permission 
    • Find “Notifications” in the permissions list 
    • The current setting should show “Block.” 
    • Click on “Notifications” to change it 
  4. Change from Block to Allow 
    • Change the setting from “Block” to “Allow.” 
    • Changes are saved automatically 
  5. Refresh Zuper Connect 
    • Return to the Zuper Connect tab 
    • Press F5 to refresh 
    • Chrome will ask for notification permission again 
    • Click “Allow” 

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Enable Windows Notifications

For Chrome notifications to appear even when Chrome is in the background, Windows must have notifications enabled for Chrome.  Step-by-Step Instructions: 
  1. Open Windows Notifications Settings 
    • Click the Windows Start icon 
    • Type “Notifications” in the search box 
    • Click “Notifications & actions.” 
  2. Find Google Chrome 
    • Scroll down to the section “Notifications from apps and other senders.” 
    • Find “Google Chrome” in the list 
  3. Enable Chrome Notifications 
    • Ensure the toggle next to Chrome is turned ON (blue) 
    • This allows Chrome notifications to appear on your screen 
  4. Verify 
    • Chrome notifications should now appear as pop-ups on your screen 
    • You may hear a notification sound when a call comes in 

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Enable macOS Notifications  

For Chrome notifications to appear, macOS must allow notifications for Chrome.  Step-by-Step Instructions: 
  1. Open System Settings 
    • Click the Apple menu 
    • Select “System Settings” (or “System Preferences”) 
  2. Navigate to Notifications 
    • Click “Notifications” in the sidebar 
  3. Find Google Chrome 
    • Look for “Google Chrome” in the list of applications 
  4. Enable Notifications for Chrome 
    • Click on Chrome 
    • Ensure “Allow notifications” is toggled ON 
    • This allows Chrome notifications to appear on your screen 
  5. Configure Notification Style (Optional) 
    • You can choose how notifications appear:  
      1. “Banners” - appear briefly at the top of the screen 
      2. “Alerts” - stay on screen until you interact with them 

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Chrome Performance Settings for VoIP (IMPORTANT) 

Chrome has performance optimization features that can interfere with VoIP if not configured correctly. These settings are critical for reliable call reception.  Why Performance Settings Matter  Chrome is designed to optimize performance by closing unused tabs and throttling background processes. For VoIP to work properly, Zuper Connect must stay active in the background even when you’re not actively using it. If Chrome closes the tab or throttles it, you will miss incoming calls. 

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Memory Saver Setting 

What Memory Saver Does:  Memory Saver is a Chrome feature that automatically closes inactive browser tabs to reduce memory usage. This helps if you have many tabs open, but it can prevent Zuper Connect from receiving calls if the tab is closed.  Why You Need to Configure It:  If Memory Saver closes your Zuper Connect tab, you won’t receive incoming call notifications. Configuring Memory Saver to exclude Zuper Connect ensures the tab stays active.  Step-by-Step Configuration: 
  1. Open Chrome Settings 
    • Click the three-dot menu (☰) 
    • Select “Settings” 
  2. Navigate to Performance Settings 
    • In the left sidebar, click “Performance.” 
    • You are now in the Performance section 
  3. Find Memory Saver Section 
    • Look for a section labeled “Memory Saver.” 
    • You should see text explaining that Memory Saver optimizes memory usage 
  4. Add Zuper Connect to Exceptions 
    • Find the subsection “Never save memory for these sites.” 
    • Click the “Add” button 
  5. Enter Zuper Connect URL 
    • A text field will appear 
    • Type your Zuper Connect domain (e.g., web.zuperpro.com) 
    • Click the “Add” button 
  6. Verify Zuper Connect is Listed 
    • Your Zuper Connect URL should now appear in the “Never save memory for these sites” list 
    • This means Chrome will never close this tab 
What This Does: 
  • Chrome will keep your Zuper Connect tab active even if you haven’t used it in a while 
  • You will reliably receive incoming call notifications 
  • The tab will continue running in the background 
Verification: 
  • Your Zuper Connect URL should appear under “Never save memory for these sites.” 
  • If you click “Add” again, it should not allow you to add the same URL twice (already in the list) 

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Energy Saver Setting 

What Energy Saver Does:  Energy Saver throttles (slows down) background tabs to save battery life on laptops. This reduces CPU and resource usage but can degrade audio quality and cause lag.  Why You Need to Turn It Off:  For VoIP calls to work properly, Zuper Connect needs full processing power even when the tab is in the background. Throttling causes audio quality issues, delays, and potential call drops.  Step-by-Step Configuration: 
  1. Open Chrome Settings 
    • Click the three-dot menu (☰) 
    • Select “Settings” 
  2. Navigate to Performance Settings 
    • In the left sidebar, click “Performance.” 
  3. Find Energy Saver Option 
    • Look for a toggle or setting labeled “Energy Saver.” 
    • It may be described as “Efficiency mode” or similar 
    • You should see an on/off toggle 
  4. Turn Off Energy Saver 
    • Click the toggle to turn it OFF 
    • The toggle should be grey/white, not blue 
    • Changes are applied immediately 
  5. Verify It’s Off 
    • The Energy Saver toggle should show as OFF (grey) 
    • You may see text like “Energy Saver is off.” 
What This Does: 
  • Chrome runs Zuper Connect at full performance 
  • Audio quality is clearer and more stable 
  • No lag or delays in audio transmission 
  • Calls are less likely to drop 
Important Note:  Turning off Energy Saver may slightly increase battery usage on laptops, but this is necessary for clear VoIP communication. 

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Popup & Redirection Settings 

Zuper Connect may use popups or redirects for certain features (call transfers, warm transfers, conference calls, etc.). Chrome must allow these.  Step-by-Step Configuration: 
  1. Open Chrome Settings 
    • Click the three-dot menu (☰) 
    • Select “Settings” 
  2. Navigate to Site Settings 
    • In the left sidebar, click “Privacy and security.” 
    • Click “Site settings.” 
  3. Find Pop-ups and Redirects 
    • From the permissions list, click “Pop-ups and redirects.” 
  4. Add Zuper Connect to Allowed List 
    • Look for “Allowed to send pop-ups and redirects.” 
    • Click the “Add” button 
    • Enter your Zuper Connect domain (e.g., web.zuperpro.com) 
    • Click “Add” 
  5. Verify Configuration 
    • Your Zuper Connect URL should appear under “Allowed to send pop-ups and redirects.” 
    • It should NOT appear under “Not allowed to send pop-ups and redirects.” 
What This Allows: 
  • Call transfer popups to work properly 
  • Warm transfer features to function 
  • Conference call windows to open 
  • IVR features to display correctly 

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Hardware & Microphone Configuration 

Verify Microphone is Connected  Physical Connection: 
  1. Check that your microphone or headset is physically connected to your computer 
  2. Look for a visible connection (USB cable or 3.5mm audio jack) 
  3. Ensure the cable is fully inserted and not loose 
  4. If using Bluetooth, ensure it’s paired to your computer 
System Recognition: 
  1. Ensure your operating system recognizes the microphone (check Section 2 above) 
  2. Your microphone should appear in Windows Sound settings or macOS Sound preferences 
  3. If not recognized, try:  
    • Disconnecting and reconnecting the microphone 
    • Restarting your computer 
    • Updating audio drivers 
Select the Correct Microphone in Chrome  Step-by-Step Instructions: 
  1. Open Chrome Microphone Settings 
    • Open Chrome 
    • Type this into the address bar: chrome://settings/content/microphone 
    • Press Enter 
    • You are now at the Microphone settings page 
  2. View Available Microphones 
    • Under the “Microphone” section at the top of the page, click the dropdown menu 
    • A list of available microphones will appear 
    • You may see options like:  
      1. “Default” (your system’s default device) 
      2. “Built-in Microphone” 
      3. “USB Headset Microphone” 
      4. Brand names of connected devices 
  3. Select Your Microphone 
    • Click on the microphone you want to use 
    • If unsure, select “Default” (your system’s default recording device) 
    • The selection is saved automatically 
Troubleshooting: If No Microphone Appears: 
  1. Check Physical Connection 
    • Plug in your microphone or headset 
    • Wait 10 seconds for your computer to recognize it 
  2. Restart Chrome 
    • Close Chrome completely 
    • Wait 5 seconds 
    • Reopen Chrome 
    • Return to the microphone settings page 
  3. Check System Settings 
    • Verify microphone access is enabled in Windows/macOS (Section 2) 
    • Verify Chrome has microphone permission in system settings 
  4. Update Audio Drivers 
    • Your audio drivers may need updating 
    • For Windows: Windows Update or manufacturer website 
    • For macOS: System Settings → Software Update 
  5. Try a Different USB Port 
    • If using a USB microphone, try a different USB port 
    • Some USB ports may have power or compatibility issues 
 Test Your Microphone  Testing your microphone before using Zuper Connect ensures it’s working properly.  Windows Test: 
  1. Click the Windows Start icon 
  2. Type “Sound settings” in the search box 
  3. Click “Volume and device preferences.” 
  4. Under the “Input” section, select your microphone from the dropdown 
  5. Look for the “Test your microphone” section 
  6. Speak into your microphone 
  7. You should see a blue input level bar move as you speak 
  8. If the bar doesn’t move, your microphone isn’t working:  
    • Check physical connection 
    • Try a different microphone 
    • Check system settings 
macOS Test: 
  1. Click the Apple menu 
  2. Select “System Settings” 
  3. Click “Sound” in the sidebar 
  4. Click the “Input” tab 
  5. Select your microphone from the list 
  6. Look at the “Input level” meter at the bottom 
  7. Speak into your microphone 
  8. You should see the meter move as you speak 
  9. If the meter doesn’t move:  
    • Check physical connection 
    • Try a different microphone 
    • Check system settings 
 Headset Setup: 
  1. Connect your headset to your computer (USB or audio jack) 
  2. Allow your computer to install drivers if needed 
  3. In Chrome microphone settings (chrome://settings/content/microphone), select your headset from the dropdown 
  4. Test the microphone using the steps above 
  5. Verify volume levels are appropriate (not too loud, not too soft) 
Before Accepting Calls: 
  • Test that you can hear audio through the headset speakers 
  • Test that the microphone works by speaking 
  • Verify the microphone is not muted (check headset buttons) 
  • Verify system volume is adequate (not too low) 

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Site-Specific Configuration (Optional but Recommended) 

This method prevents you from being repeatedly prompted for permissions every time you use Zuper Connect.  Benefits of Site-Specific Configuration: 
  • Faster access to Zuper Connect 
  • No repeated permission prompts 
  • Cleaner user experience 
  • All permissions pre-configured 
Step-by-Step Instructions: 
  1. Open Zuper Connect 
    • Go to your Zuper Connect application URL in Chrome 
    • Log in to your account 
  2. Access Site Settings 
    • Click the lock icon next to the URL in the address bar 
    • A dropdown menu will appear 
    • Click “Site settings” in the menu 
  3. Configure All Required Permissions 
    • You will see a list of permissions for this site 
    • Configure each one: 
Microphone Permission: 
  • Find “Microphone” in the list 
  • Change it from “Ask” to “Allow” (or ensure it’s already set to “Allow”) 
Notifications Permission: 
  • Find “Notifications” in the list 
  • Change it from “Ask” to “Allow” (or ensure it’s already set to “Allow”) 
Popups and Redirects Permission: 
  • Find “Pop-ups and redirects” in the list 
  • Change it from “Block” to “Allow” 
  1. Refresh Zuper Connect 
    • Return to the Zuper Connect tab 
    • Press F5 to refresh the page 
    • All permissions are now pre-configured 
  2. Verify Configuration 
    • After refresh, you should NOT see any permission prompts 
    • Zuper Connect should work without asking for permissions 
What You Should See:  After configuration, all site-specific permissions should show “Allow”: 
  • Microphone: Allow 
  • Notifications: Allow 
  • Pop-ups and redirects: Allow 

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Keeping the Browser Active for Incoming Calls 

For Zuper Connect to receive calls reliably, the browser and application must remain active.  Critical Requirement:  Your Chrome browser must be running at all times during your work hours.  The Zuper Connect tab can be minimized or not in focus, but: 
  • Chrome must be running (not closed) 
  • The Zuper Connect tab must be open (not closed) 
  • Your computer must not be in sleep mode 

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Desktop Users: 

Requirements: 
  1. Keep the Zuper Connect tab open in Chrome at all times during work hours 
  2. Chrome window can be minimized to the taskbar (not required to be visible) 
  3. Do NOT close the Zuper Connect tab 
  4. Do NOT close the Chrome browser 
  5. Do NOT restart your computer during work hours without notifying your manager 
  6. If your computer goes to sleep, wake it before the next expected call 
Best Practices: 
  • Pin the Zuper Connect tab so it doesn’t close accidentally 
  • Make Chrome one of your startup applications (opens when the computer starts) 
  • Put a sticky note on your monitor reminding you to keep Chrome open 
  • Inform your manager before restarting your computer 

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Laptop Users with Memory Saver: 

Why This Matters:  If Memory Saver is enabled on your laptop, Chrome may close inactive tabs to save memory. You’ve already configured an exception for Zuper Connect, so:  Requirements: 
  1. Ensure Zuper Connect is added to Memory Saver exceptions (see Above) 
  2. The exception prevents Chrome from closing the tab 
  3. You can safely leave the Zuper Connect tab open all shift 
  4. The tab will remain active even if you don’t use it for hours 
Verification: 
  • Go to Chrome Settings → Performance → Memory Saver 
  • Verify your Zuper Connect URL is listed under “Never save memory for these sites.” 
  • If not listed, add it now 

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Laptop Users with Sleep Mode: 

Laptops automatically go to sleep to save battery. You must prevent this during work hours.  Step-by-Step Configuration:  Windows Laptop: 
  1. Click the Windows Start icon 
  2. Type “Power settings” in the search box 
  3. Click “Power and battery” or “Power settings.” 
  4. Find “Screen timeout” or “Sleep” setting 
  5. Change it to “Never” while working 
  6. Change it back to normal after work hours 
macOS Laptop: 
  1. Click the Apple menu 
  2. Select “System Settings” 
  3. Click “Lock Screen” in the sidebar 
  4. Find the sleep timeout setting 
  5. Change it to “Never” or set a very long time 
  6. After work, change it back to normal 
Why This Matters: 
  • If your laptop sleeps, it can’t receive calls 
  • Zuper Connect needs your computer to be active 
  • Configured exceptions in Chrome don’t work if the entire computer sleeps 

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Pre-Call Checklist 

Before starting your shift, verify all these items. This checklist ensures everything is configured correctly.  System Level:  Verification: 
  • Computer is powered on 
  • Computer is NOT in sleep mode 
  • Computer is fully booted (all startup programs loaded) 
  • Internet connection is active and stable 
  • Microphone is plugged in and connected 
  • Microphone is not obviously damaged 
Operating System Level (Windows/macOS):  Verification: 
  • Microphone access is enabled in system settings 
  • Google Chrome has microphone permission in system settings 
  • Notifications are enabled for Chrome in system settings 
  • Computer is NOT set to sleep mode 
Chrome Browser:  Verification: 
  • Google Chrome is open and running 
  • Zuper Connect tab is open (can be minimized) 
  • Zuper Connect tab is loaded (not showing error page) 
  • You are logged into Zuper Connect 
  • Microphone permission shows as “Allow” 
  • Notifications permission shows as “Allow” 
  • Memory Saver excludes Zuper Connect 
  • Energy Saver is turned OFF 
Hardware:  Verification: 
  • Headset is plugged in (if using headset) 
  • Microphone is not muted (check hardware mute button) 
  • Headset volume is audible (not too low) 
  • System volume is adequate (not muted) 
Network:  Verification: 
  • Internet connection is stable 
  • Connection type is wired Ethernet or strong WiFi (4-5 bars) 
  • No bandwidth-heavy activities running (streaming, downloads, etc.) 
  • VPN is disabled (if previously configured) 
Zuper Connect Application:  Verification: 
  • You are logged in to Zuper Connect 
  • Your status shows as “Available” or “Ready” 
  • Your name appears in the call queue or agents list 
  • You are assigned to your call group (e.g., “Back Office”) 
  • Call group is active and accepting calls 
Quick Check:  If everything above is verified, you are ready to receive calls. If anything is NOT verified, troubleshoot using the section below before starting your shift. 

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Troubleshooting Common Issues 

Issue 1: “Chrome wants to use your microphone” message appears on every visit  This message reappearing means your permission is not being saved.  Possible Causes: 
  • You’re not logged into your Google account 
  • You clicked “Block” previously and need to unblock 
  • You clicked “Allow this time” or “only this time” 
  • Browser cache is interfering 
  • Using Incognito/Private mode 
Solutions:  Solution A - Ensure Google Account Login: 
  1. Sign out of Chrome (if signed out) 
  2. Click your Chrome profile icon in the top-right corner 
  3. Sign into your Google account 
  4. Go back to Zuper Connect 
  5. When prompted for microphone, click “Allow” 
  6. The permission should now be saved 
Solution B - Clear Browser Cache: 
  1. Open Chrome Settings 
  2. Click “Privacy and security” 
  3. Click “Clear browsing data” 
  4. Select “All time” for time range 
  5. Check “Cookies and other site data” 
  6. Check “Cached images and files” 
  7. Click “Clear data” 
  8. Close and reopen Chrome 
  9. Go to Zuper Connect 
  10. Click “Allow” when prompted 
Solution C - Manually Configure in Settings: 
  1. Follow the instructions in Section 3, Method 1 
  2. Manually add Zuper Connect URL to the allowed microphone list 
  3. This overrides the permission prompt behavior 
Solution D - Use Non-Incognito Mode: 
  1. Ensure you’re using regular Chrome, not Incognito/Private mode 
  2. Incognito doesn’t save permissions 
  3. Close the Incognito window 
  4. Open Zuper Connect in a regular Chrome window 
 Issue 2: Microphone is not detected or appears as “Not Set”  The microphone exists but Chrome can’t find it.  Possible Causes: 
  • Microphone not physically connected 
  • System-level microphone access not granted 
  • Chrome microphone permission not granted 
  • Microphone drivers need updating 
  • Wrong microphone selected 
Solutions:  Solution 1 - Hardware Check (START HERE): 
  1. Physically disconnect your microphone 
  2. Wait 5 seconds 
  3. Reconnect it firmly 
  4. Wait 10 seconds for system to recognize 
  5. Check Windows/macOS system settings (Section 2) to verify it appears 
  6. Restart Chrome browser 
  7. Go to chrome://settings/content/microphone 
  8. Check if microphone now appears in the dropdown 
Solution 2 - System Settings Check: 
  1. Verify microphone access is enabled in Windows/macOS (Section 2) 
  2. Verify Chrome has microphone permission in system settings 
  3. Restart your computer 
  4. Try Chrome again 
Solution 3 - Chrome Reset: 
  1. Go to chrome://settings/content/microphone 
  2. Click the dropdown under “Microphone” at the top 
  3. If dropdown is empty, no microphones are detected 
  4. Close Chrome completely 
  5. Wait 10 seconds 
  6. Reopen Chrome 
  7. Return to microphone settings 
  8. Try selecting from dropdown again 
Solution 4 - Update Audio Drivers:  Windows: 
  1. Click Start icon 
  2. Type “Device Manager” 
  3. Click “Device Manager” 
  4. Expand “Audio inputs and outputs” 
  5. Right-click your microphone 
  6. Select “Update driver” 
  7. Select “Search automatically for updated driver software” 
  8. Wait for update 
  9. Restart computer 
macOS: 
  1. Click Apple menu 
  2. Select “System Settings” 
  3. Click “General” 
  4. Click “Software Update” 
  5. Install any available updates 
  6. Restart computer 
Solution 5 - Try System Sound Test:  Windows: 
  1. Open Windows Settings 
  2. Click “System” 
  3. Click “Sound” 
  4. Under “Input,” select your microphone 
  5. Under “Test your microphone,” speak 
  6. Input level bar should move 
  7. If no movement, hardware isn’t working 
macOS: 
  1. Open System Settings 
  2. Click “Sound” 
  3. Click “Input” tab 
  4. Select your microphone 
  5. Speak and watch the input level meter 
  6. If no movement, hardware isn’t working 
Issue 3: Not receiving incoming call notifications  Calls might be coming in but you’re not seeing notifications.  Possible Causes: 
  • Notifications not enabled in Chrome settings 
  • Notifications blocked for Zuper Connect 
  • Windows/macOS notifications disabled 
  • Chrome notifications not enabled at system level 
  • Sound muted 
Solutions:  Solution 1 - Check Chrome Notification Settings: 
  1. Open Chrome Settings 
  2. Click “Privacy and security” 
  3. Click “Site settings” 
  4. Click “Notifications” 
  5. Verify Zuper Connect URL is under “Allowed to send notifications” 
  6. If under “Not allowed,” click trash icon to remove it 
  7. Refresh Zuper Connect 
Solution 2 - Check Windows Notifications: 
  1. Click Windows Start icon 
  2. Type “Notifications” 
  3. Click “Notifications & actions” 
  4. Find “Google Chrome” in the list 
  5. Ensure toggle is ON (blue) 
  6. Have colleague test by calling you 
Solution 3 - Check macOS Notifications: 
  1. Click Apple menu 
  2. Click “System Settings” 
  3. Click “Notifications” 
  4. Find “Google Chrome” in the list 
  5. Ensure “Allow notifications” is toggled ON 
  6. Test by having colleague call you 
Solution 4 - Reallow Notifications: 
  1. Open Zuper Connect 
  2. Click lock icon next to URL 
  3. Click “Site settings” 
  4. Find “Notifications” 
  5. Change from “Block” to “Allow” 
  6. Refresh page 
  7. Click “Allow” when Chrome prompts 
Solution 5 - Check System Volume: 
  1. Verify computer volume is NOT muted 
  2. Check volume level (not too low) 
  3. Have colleague test call 
  4. Notification should appear and play sound 
Solution 6 - Check Browser Notification Center: 
  1. Click notification icon in Chrome address bar 
  2. Verify it shows “Allow” for Zuper Connect 
  3. If shows “Block,” click to unblock 
  4. Have colleague test call 
 Issue 4: Incoming calls are not reaching the agent  Calls are coming in but not reaching you.  Possible Causes: 
  • Your status is not “Available” 
  • Your status is “Busy” or “Offline” 
  • Zuper Connect tab is closed 
  • You’re not assigned to the call group 
  • Call group is inactive 
  • Business hours settings are wrong 
Solutions:  Solution 1 - Check Agent Status: 
  1. Open Zuper Connect 
  2. Look for your status indicator 
  3. Status should show “Available” or “Ready” 
  4. If status shows “Busy,” click to change to “Available” 
  5. If status shows “Offline,” click to change to “Available” 
  6. Have manager or colleague test call to you 
Solution 2 - Verify Tab is Open: 
  1. Check Chrome to ensure Zuper Connect tab is open 
  2. If closed, reopen it immediately 
  3. Log in 
  4. Set status to “Available” 
  5. Refresh the page (F5) 
  6. Test call 
Solution 3 - Verify Call Group Assignment: 
  1. Go to Zuper Connect settings (if available to you) 
  2. Look for your user profile or user settings 
  3. Verify you are assigned to your call group 
  4. If not assigned, ask administrator to assign you 
  5. Contact: [Administrator name and contact] 
Solution 4 - Check Call Group Status: 
  1. Look for call group settings in Zuper Connect 
  2. Verify your call group is “active” or “enabled” 
  3. Verify the group has agents assigned (including you) 
  4. Verify group has incoming calls enabled 
  5. Contact administrator if any issues 
Solution 5 - Verify Business Hours: 
  1. Ask administrator to verify business hours are set correctly 
  2. If currently outside business hours, calls may route differently 
  3. After-hours calls may go to voicemail or AI responder 
  4. Contact: [Administrator name and contact] 
Solution 6 - Restart Chrome: 
  1. Close all Chrome windows 
  2. Wait 10 seconds 
  3. Reopen Chrome 
  4. Open Zuper Connect 
  5. Log in and set status to “Available” 
  6. Have colleague test call  
Issue 5: Poor call quality, echo, or audio lag  You’re receiving calls but audio quality is bad.  Possible Causes: 
  • Weak WiFi connection 
  • Bandwidth being used by other applications 
  • Headset quality issues 
  • Chrome using too much memory 
  • Network congestion 
  • VPN interference 
Solutions:  Solution 1 - Check Network Connection (START HERE): 
  1. Test internet speed at speedtest.net 
  2. Verify speeds are at least 2.5 Mbps up/down 
  3. If below minimum, contact IT or ISP 
  4. Switch from WiFi to wired Ethernet if possible 
  5. Reconnect to router 
  6. Have colleague test call after connection change 
Solution 2 - Close Bandwidth-Heavy Applications: 
  1. Close streaming applications (YouTube, Netflix, Spotify) 
  2. Stop any downloads or uploads 
  3. Close video conferencing applications (Zoom, Teams) 
  4. Close cloud sync (OneDrive, Google Drive, iCloud) 
  5. Pause automatic backups 
  6. Close other heavy browser tabs 
  7. Have colleague test call 
Solution 3 - Check Headset Quality: 
  1. If using Bluetooth headset, try wired headset instead 
  2. Verify headset is fully plugged in 
  3. Try a different headset if available 
  4. Check if headset cable is damaged 
  5. Verify headset speakers and mic work 
  6. Have colleague test call with different headset 
Solution 4 - Free Up Browser Memory: 
  1. Close other Chrome tabs (keep only Zuper Connect) 
  2. Go to Chrome Settings → Privacy and security → Clear browsing data 
  3. Clear cache and cookies 
  4. Restart Chrome 
  5. Reopen Zuper Connect 
  6. Have colleague test call 
Solution 5 - Check for Browser Extensions: 
  1. Some extensions can interfere with audio 
  2. Go to chrome://extensions 
  3. Disable extensions one by one (except critical ones) 
  4. Test call after each disable 
  5. Re-enable non-problematic extensions 
  6. Keep problematic extensions disabled 
Solution 6 - Isolate Network Issues: 
  1. Ask colleague with good audio quality to check their setup 
  2. If their audio is good and yours is poor, likely your internet 
  3. Try moving closer to WiFi router 
  4. Try different computer on same network 
  5. If multiple people have issues, network upgrade needed 
  6. Contact IT or ISP 
Solution 7 - Disable VPN: 
  1. If using VPN, temporarily disable it 
  2. Test call without VPN 
  3. If call quality improves, VPN is the issue 
  4. Contact IT to enable split-tunneling for Zuper Connect 
  5. Or use direct internet connection without VPN 
 Issue 6: Call drops suddenly or disconnects  Calls start fine but suddenly disconnect.  Possible Causes: 
  • Unstable internet connection 
  • WiFi signal drops 
  • Energy Saver throttling the browser 
  • Memory Saver closing the tab 
  • Router resets or disconnects 
  • Network congestion 
Solutions:  Solution 1 - Check Network Stability: 
  1. Check WiFi signal strength (look for 4-5 bars) 
  2. If signal weak, move closer to router 
  3. Check if router is overheating (let it cool down) 
  4. Restart router (unplug 30 seconds, plug back in) 
  5. Switch to wired Ethernet if available 
  6. Have colleague test call 
Solution 2 - Verify Browser Configuration: 
  1. Ensure Energy Saver is turned OFF (Section 5) 
  2. Ensure Zuper Connect is in Memory Saver exceptions (Section 5) 
  3. Go to Chrome Settings → Performance 
  4. Verify Memory Saver shows Zuper Connect in exceptions 
  5. Verify Energy Saver toggle is OFF 
  6. Restart Chrome 
  7. Test call 
Solution 3 - Close Resource-Heavy Applications: 
  1. Close other applications using internet 
  2. Close streaming services 
  3. Stop downloads/uploads 
  4. Close other browser windows 
  5. Close video conferencing apps 
  6. Test call 
Solution 4 - Test Internet Stability: 
  1. Go to speedtest.net 
  2. Run speed test 
  3. Verify speeds are stable 
  4. If speeds fluctuate significantly, network issue 
  5. Contact IT or ISP about unstable connection 
  6. Ask about QoS (Quality of Service) configuration for VoIP 
Solution 5 - Check Firewall/Security: 
  1. If using corporate network, ask IT to check firewall logs 
  2. Verify Zuper Connect domains are whitelisted 
  3. Verify firewall isn’t timeout connections 
  4. Ask IT to check QoS prioritization for Zuper 
  5. Ensure WebRTC is not being blocked 

​
Initial Testing & Verification 

Before fully relying on Zuper Connect, perform these tests to verify everything is working.  Step 1: Test Microphone Access  Objective: Verify Chrome can detect and access your microphone.  Instructions: 
  1. Open Zuper Connect in Chrome 
  2. Look for an audio or microphone test feature in the application 
  3. If available, click “Test Microphone” or “Audio Test” 
  4. Speak into your microphone at normal conversation volume 
  5. Verify that Zuper Connect detects your audio:  
    • Audio level meter should show green/active 
    • System should indicate “Microphone detected” 
    • System should display input level moving as you speak 
If Test Passes: 
  • Your microphone is working correctly 
  • Continue to Step 2 
If Test Fails: 
  • Microphone is not detected 
  • Return to Section 7: Hardware & Microphone Configuration 
  • Troubleshoot using Issue 2 (microphone not detected) 
  • Retry test after troubleshooting 
Step 2: Test Incoming Call Notification  Objective: Verify that you receive notifications when called.  Instructions: 
  1. Ensure your Zuper Connect status is set to “Available” 
  2. Have a colleague or manager call your Zuper Connect number  
    • Example: If your number is +1 570 227 5019, have them call that number 
  3. Verify that you receive a notification:  
    • You should see a notification on your computer screen 
    • Notification should show caller’s name/number 
    • You should hear a notification sound (if not muted) 
    • The notification should appear even if you’re on a different browser tab 
If Test Passes: 
  • Incoming call notifications are working 
  • Continue to Step 3 
If Test Fails: 
  • Notifications are not working 
  • Return to Section 4: Desktop Notifications Setup 
  • Troubleshoot using Issue 3 (not receiving notifications) 
  • Retry test after troubleshooting 
Step 3: Test Call Connection & Audio Quality  Objective: Verify you can answer a call and hear/speak clearly.  Instructions: 
  1. When notification appears, answer the call using the Zuper Connect interface 
  2. Once a call is answered:  
    • Verify you can hear: Ask the caller to speak. You should hear them clearly through your headset/speakers 
    • Verify they can hear you: Speak naturally. Ask the caller to confirm they can hear you 
    • Test audio quality: Have a brief conversation. Listen for:  
    • Clear audio (no distortion) 
    • No echo 
    • No lag (conversation flows naturally) 
    • Appropriate volume levels 
  3. If everything sounds good, end the call 
If Test Passes: 
  • Call audio is clear and working correctly 
  • Continue to Step 4 
If Test Fails: 
  • Audio quality is poor (echo, lag, distortion, etc.) 
  • Return to Section 8: Network & Internet Requirements 
  • Troubleshoot using Issue 5 (poor call quality) 
  • Retry test after troubleshooting 
Step 4: Test Voicemail Fallback  Objective: Verify that calls are routed to voicemail when you’re unavailable.  Instructions: 
  1. Set your status to “Offline” or “Unavailable” in Zuper Connect 
  2. Have a colleague call your Zuper Connect number 
  3. Verify that you do NOT receive a notification (since you’re offline) 
  4. Verify that the caller reaches voicemail:  
    • Caller should hear a voicemail greeting 
    • Caller should be able to leave a message 
    • Voicemail should be saved in Zuper Connect 
  5. After the test, log back in and check your voicemail:  
    • You should see the test voicemail in your voicemail inbox 
    • Listen to the recorded message 
    • Verify audio quality is good 
If Test Passes: 
  • Voicemail system is working correctly 
  • Continue to Step 5 
If Test Fails: 
  • Voicemail not capturing calls correctly 
  • Contact Zuper support: [support contact] 
  • Your administrator may need to check voicemail settings 
Step 5: Test After-Hours Routing  Objective: Verify that after-hours calls are handled by the AI Responder.  Instructions: 
  1. (This may require administrator help) Simulate after-hours status in Zuper Connect  
    • Or ask administrator to temporarily set after-hours 
    • Or wait until after actual business hours 
  2. Have a colleague call your Zuper Connect number 
  3. Verify that the caller does NOT reach an agent 
  4. Verify that the caller reaches the AI Responder:  
    • Caller should hear an automated greeting message 
    • Caller should be able to interact with the AI system 
    • Call should be recorded or logged 
  5. Ask the colleague what they experienced:  
    • Did they hear a greeting message? 
    • Could they understand the message? 
    • Were they able to leave a message? 
If Test Passes: 
  • After-hours handling is working correctly 
  • All systems are ready for production 
  • Proceed to Part 3 (Daily Operating Procedures) 
If Test Fails: 
  • After-hours routing needs adjustment 
  • Contact administrator: [administrator contact] 
  • Check after-hours settings in Zuper Connect 
During Your Shift  These are the procedures to follow while working.  Chrome Browser: 
  • Keep the Zuper Connect tab open and visible (or minimized but open) 
  • Keep Chrome browser running (do not close it) 
  • Do NOT close the Zuper Connect tab 
  • Chrome can be in the background; it doesn’t need to be your active window 
Zuper Connect: 
  • Maintain your “Available” status when you’re ready to accept calls 
  • Change your status to “Busy” if you need to complete a task (new calls won’t route to you) 
  • Change your status to “On Break” if you need a break (but stay logged in) 
  • Do NOT set status to “Offline” unless you’re leaving for the day 
Calls: 
  • Use your headset for all calls 
  • Speak clearly and professionally 
  • Follow your company’s call handling procedures 
  • Take notes as needed 
If You Need to Step Away: 
  • Do NOT close Chrome 
  • Do NOT close Zuper Connect tab 
  • Do NOT log out 
  • Instead, set your status to “On Break” or “Busy” 
  • This prevents new calls from routing to you 
  • Other agents in your call group will receive the calls 
  • When you return, set status back to “Available” 
Notifications: 
  • If you’ll be in meetings, you can silence notifications 
  • Click the notification bell icon if you need to temporarily silence calls 
  • But do NOT go offline or log out 
  • Return notification settings to normal before resuming calls 
End of Shift  Follow these steps when you finish work.  Step-by-Step: 
  1. Set Your Status to Offline 
    • Click your status indicator 
    • Select “Offline” or “Unavailable” 
    • This tells the system you’re no longer available for calls 
  2. Check for Voicemails 
    • Look for voicemail inbox in Zuper Connect 
    • Note any voicemails that came in after you went offline 
    • Listen to any important voicemails 
    • Make notes of any action items 
  3. Close the Zuper Connect Tab 
    • You can now close the Zuper Connect tab 
    • This is optional; you can leave it open for the next shift 
  4. Close Chrome (Optional) 
    • You can close Chrome if you’re finished for the day 
    • Or leave it open if you’ll return later 
  5. Log Off Your Computer (Optional) 
    • If finished for the day, you can log off 
    • Or lock your computer if you’ll return later 
    • Or shut down if leaving for the day 
Important: 
  • Never leave your status as “Available” overnight 
  • Always set the status to “Offline” before leaving 
  • Otherwise, calls may come in to you when you’re not working 
  • This affects service to your customers 

​
Quick Reference Guide 

Common Chrome URLs (Paste into Address Bar): 
  • Microphone Settings: chrome://settings/content/microphone 
  • Notification Settings: chrome://settings/content/notifications 
  • Performance Settings: chrome://settings/performance 
  • Site Settings: chrome://settings/content 
  • All Settings: chrome://settings 
  • Extensions: chrome://extensions 
  • Clear Browsing Data: chrome://settings/clearBrowserData 
Common Keyboard Shortcuts: 
  • Refresh Page: F5 
  • Hard Refresh (clear cache): Ctrl+Shift+R (Windows) or Cmd+Shift+R (macOS) 
  • Open Settings: Ctrl+Comma (Windows) or Cmd+Comma (macOS) 
  • Open Developer Tools: F12 or Ctrl+Shift+I (Windows) 
  • Find: Ctrl+F (Windows) or Cmd+F (macOS) 
Quick Troubleshooting Flow: 
  1. Can’t hear anything? → Check speaker volume → Check headset → Check audio settings 
  2. Microphone not working? → Check physical connection → Restart Chrome → Check system settings 
  3. Missing calls? → Check status (should be “Available”) → Check notifications → Restart Chrome 
  4. Poor audio quality? → Check internet speed → Close other apps → Try wired connection 
  5. Chrome keeps crashing? → Close other tabs → Clear cache → Restart computer 
When to Contact Support: 
IssueContactWhen
Microphone not detectedIT SupportImmediately
Not receiving callsCall AdminImmediately
Poor call qualityZuper SupportAfter testing internet
Notification not workingZuper SupportAfter checking settings
Password resetIT SupportBefore shift
General trainingManagerBefore shift

​
FAQ (Frequently Asked Questions) 

  1. Do I need to keep Chrome open all day? 
Yes. Chrome must be running during your entire shift. The Zuper Connect tab can be minimized, but Chrome must be active in the background to receive calls. 
  1. What if I need to restart my computer during my shift? 
Inform your manager before restarting. If you do restart: 
  • Close Zuper Connect gracefully (set status to Offline first) 
  • Restart your computer 
  • When computer reboots, reopen Chrome 
  • Go to Zuper Connect 
  • Log in and set status to “Available” 
  • Your colleagues will cover your calls while you’re down 
  1. Can I use Zuper Connect on my phone? 
The Zuper Connect web application is designed for Chrome browsers on computers. Some features may work on mobile browsers, but the full application is optimized for desktop Chrome. Contact your administrator for mobile options. 
  1. What if my internet goes down? 
If your internet disconnects: 
  • Zuper Connect will immediately disconnect 
  • Incoming calls will go to voicemail or other agents 
  • When the internet reconnects, open Zuper Connect and log back in 
  • Set status to “Available.” 
  • Check for any voicemails while you were down 
  1. Can I use two browsers (Chrome and Firefox) at the same time? 
Zuper Connect is optimized for Chrome. Using other browsers may cause issues: 
  • Firefox may have different permission behavior 
  • Safari has different notification support 
  • Use only Chrome for Zuper Connect 
 6. What if I forget to change my status to “Offline” when leaving?  Calls will continue being routed to you: 
  • You won’t be at your computer to answer 
  • Calls will ring repeatedly 
  • Calls will eventually go to voicemail 
  • Your manager may reach out 
  • Next morning, you’ll see missed calls and voicemails 
  • Always remember to set status to “Offline” at the end of the shift 
  1. Can I take calls on WiFi, or do I need wired internet? 
Both are possible: 
  • WiFi: Works if the signal is strong (4-5 bars) and close to the router 
  • Wired Ethernet: Preferred for reliability 
  • Recommendation: Use wired Ethernet whenever possible for the best call quality 
  1. Why do I get echo on calls? 
Echo usually indicates: 
  1. The microphone is picking up the speakers 
  2. Network lag is causing delayed audio feedback 
  3. Headset feedback 
  4. Other applications using audio 
Solutions: 
  • Use a headset instead of speakers 
  • Close other applications 
  • Check network connection 
  • Restart Chrome 
  1. What if Zuper Connect is very slow? 
Slowness can be caused by: 
  1. Too many browser tabs open 
  2. Low system memory 
  3. Slow internet connection 
  4. Outdated Chrome version 
  5. Browser cache needs clearing 
Solutions: 
  • Close other browser tabs 
  • Restart Chrome 
  • Clear cache 
  • Update Chrome 
  • Check internet speed 
  1. Can multiple people use Zuper Connect on the same computer? 
Not simultaneously: 
  • Only one person can be logged in at a time 
  • If two people need to use the same computer:  
    1. Person 1 logs off Zuper Connect 
    2. Person 1 logs off Chrome account (or uses Incognito for Person 2) 
    3. Person 2 logs in with their own credentials 
    4. Each person should have their own computer if possible 
  1. Do I need to install Zuper Connect or anything else? 
No installation required: 
  • Zuper Connect is a web application 
  • Works entirely in the Chrome browser 
  • No software installation needed 
  • No plugins or extensions required 
  • Just go to the URL and log in