The Zuper Workflow Builder provides a robust set of nodes to create flexible and automated workflows for managing business processes. This article outlines the available nodes, their descriptions, input/output details, use cases, error handling behaviors, and practical examples to help users effectively utilize the Workflow Builder.

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Zuper Nodes

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1. Edit Record

Description:
The Edit Record node enables users to modify existing records within various Zuper modules, such as updating job statuses, assigning users, or modifying job schedules. You can also edit various records. Input/Output Details:
  • Input: Record ID: The Reference Method (referencing a previous node in the workflow, e.g., Get Job) or the Expression Method can be mapped. Configuration parameters depend on the selected action.
  • Output: Updated record details, accessible to subsequent nodes.
Use Cases:
  • Update the status of a job when it progresses to a new stage.
  • Modify job schedules dynamically based on customer requests.
  • Add service tasks to jobs for additional work requirements.
Error Handling Behavior:
  • Fails if the record ID is invalid or inaccessible.
  • Logs specific error messages for troubleshooting.
Example:
A workflow triggers when a job is created. The Edit Record node is configured to:
  • Action: Update Job Status.
Input: Taking the case of Job, reference the job ID from a “Get Job” node and set the status to “In Progress.” Alternatively, we can choose the trigger node from a dropdown menu. Modules with a trigger node, get record node, or edit record node can be conveniently selected from the dropdown. Output: The job status is updated, and subsequent nodes can use the updated job data. WFB1 Pn Node Name A unique identifier for the node in the workflow. Use a descriptive name (e.g., “Assign Parent Job”) to easily identify the node’s purpose easily. Node Description A brief explanation of the node’s function, such as “Assigns a parent job to the current job,” helps users understand its role in the workflow. Pick a Module Select the module this node belongs to, such as “Job” for job-related operations. Modules group related functionalities together. Select Related Job Node for Update Choose a job node in the workflow that this node will update. For example, selecting “Parent Job” links the current node to a parent job for modification. Module UID A unique identifier for the module, such as “3456”. This UID ensures the system correctly references the selected module. Operation Type Defines the action the node performs, such as “Update”. Other types might include “Create” or “Delete”, depending on the module. Assign User Specify the user responsible for the action. For example, “Assign User” can assign a job to a specific team member. Select Team Choose the team responsible for the task, such as “Beta Team”. This assigns the node’s action to all members of the selected team. WFB29 Pn You have a list of modules where you can do multiple node actions: Coming soon
  • Customer
  • Job
  • Organization
  • Products
  • Assets
  • Service Contracts
  • Estimates
  • Invoice
  • Request
  • Project
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2. Copy Custom Fields

Description:
The Copy Custom Fields node copies field values from one Zuper module to another, enabling data synchronization between modules. Input/Output Details:
  • Input:
    • Source module and record ID (mapped via Reference or Expression Method).
    • Destination module and record ID.
    • Field mapping strategy: Manual (map fields one by one) or Automatic (copy fields with exact name matches).
  • Output: The destination module’s updated record with copied field values.
Use Cases:
  • Copy customer contact details from a Customer module to a Job module.
  • Sync custom field data between related records for reporting purposes.
Error Handling Behavior:
  • Fails if source or destination record IDs are invalid.
  • Example:
    A workflow copies customer details to a new job:
  • Input: Source = Customer module (Reference Method, customer ID from a previous node); Destination = Job module; Field Mapping = Automatic (copy “Customer Name” and “Phone Number”).
  • Output: The job record is updated with the customer’s name and phone number.
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Flows

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1. IF/Else

Description:
The IF/Else node creates branching logic in workflows based on conditions, allowing different paths for true or false outcomes. Input/Output Details:
  • Input:
    • Conditions are defined using the expression picker to compare values from previous nodes.
    • Logical operators (AND/OR) for multiple conditions.
    • Connections to “true” and “false” paths.
  • Output: The workflow follows the “true” or “false” path based on condition evaluation.
Use Cases:
  • Route a job to a senior technician if the job priority is “High.”
  • Skip the notification steps if a job has already been completed.
Error Handling Behavior:
  • Fails if conditions are improperly configured (e.g., invalid expressions).
  • Example:
    A workflow checks if a job’s priority is “High”:
  • Input: Condition = “Job.Priority == ‘High’” (using expression picker); Operator = AND; True Path = Assign Senior Technician; False Path = Assign Regular Technician.
  • Output: The workflow follows the appropriate path based on the job’s priority.
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2. Code

Description:
The Code node executes custom JavaScript logic, supporting 15 pre-installed libraries. Supported Libraries:
  1. Axios
  2. Underscore
  3. Geolib
  4. Zuper-sdk
  5. Lodash
  6. Async
  7. Moment-range
  8. Moment-timezone
  9. Crypto-js
  10. Form-data
  11. Xlsx
  12. Googleapis
  13. MySql
  14. Dayjs
  15. Moment
Input/Output Details:
  • Input: JavaScript code with references to variables from previous nodes.
  • Output: Results specified in the code’s return statement, accessible to subsequent nodes.
Use Cases:
  • Perform complex calculations (e.g., calculate job cost based on hours and rates).
  • Transform data formats for integration with external systems.
Error Handling Behavior:
  • Fails if the code contains syntax errors or runtime exceptions.
  • Logs specific JavaScript errors (e.g., “ReferenceError: variable undefined”).
Example:
// Input: Retrieve hours worked from previous node data Input Fields Hours Worked: 10 Hourly Rate: 50 Action Multiply Hours Worked by Hourly Rate Formula Total Cost = Hours Worked × Hourly Rate Output Cost = 500 WFB5 Pn WFB6 Pn

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Using Variables in Workflow Builder

This guide explains how to work with variables and expressions in the Workflow Builder’s code node, ensuring your JavaScript code runs smoothly and returns the expected output. Variable Access To use a variable in a code node, reference it using the VARIABLE object followed by the variable name. This allows you to access data defined elsewhere in your workflow. Syntax: VARIABLE.<variable_name> Example:
If you have a variable named zuperkey, you can access its value like this: let variable_value = VARIABLE.zuperkey; This retrieves the value of zuperkey for use in your code. Expression Access To reference outputs or expressions from previous nodes in your workflow, use the expression picker. Simply type I am running a few minutes late; my previous meeting is running over. in the code editor to open the picker, then select the desired expression or output. Steps:
  1. Type I am running a few minutes late; my previous meeting is running over. in the code node.
  2. Choose the expression or output from the list that appears.
  3. The selected expression will be inserted into your code.
This feature ensures you can easily pull in data from earlier steps in your workflow. Configuration When writing code in the Workflow Builder’s code node, follow these guidelines:
  • Write JavaScript code: Use standard JavaScript syntax in the code editor.
  • Reference variables and expressions: Use VARIABLE.<variable_name> for variables and the expression picker (\) for prior node outputs.
  • Include a return statement: Every code node must include a return statement to:
    • Pass data to the next node in the workflow.
    • Display results if the code node is the final step.
Example Code: let userInput = VARIABLE.zuperkey; // Access variable let result = userInput.toUpperCase(); // Process the variable return result; // Return the result for the next node or output Expected Outcome When configured correctly:
  • The code node will execute your JavaScript code.
  • The return statement determines the output, which is either passed to the next node or displayed as the final result.
Tip: Always test your code to ensure variables and expressions are correctly referenced and the return statement provides the expected output.

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3. Stop and Error

Description:
The Stop and Error node halts workflow execution and marks it as failed. It is typically used in error-handling branches. Input/Output Details:
  • Input: Optional error message or reason.
  • Output: None (workflow terminates).
Use Cases:
  • Stop a workflow if an API call fails.
  • Mark a workflow as failed if critical conditions are not met.
Error Handling Behavior:
  • Always marks the workflow as failed.
Example:
A workflow stops if a job cannot be assigned:
  • Input: Error Message = “No available technicians.”
  • Output: Workflow terminates, and the error message is logged.
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4. Merge

Description:
The Merge node combines multiple workflow paths into one path, proceeding only if all incoming branches succeed. Input/Output Details:
  • Input: Multiple incoming workflow branches.
  • Output: Continues to the next node if all branches complete successfully.
Use Cases:
  • Combine parallel processing paths after updating multiple job fields.
  • Ensure all prerequisite tasks are completed before proceeding.
Error Handling Behavior:
  • Stops if any incoming branch fails or is unexecuted.
 Example:
A workflow merges two branches (one updating job status, another assigning a user):
  • Input: Connect both branches to the Merge node.
  • Output: Workflow proceeds only if both branches succeed.
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5. Wait

Description:
The Wait node pauses workflow execution for a specified duration or until a specific date/time, capturing updates to mapped date fields. Input/Output Details:
  • Input: Wait duration or specific date/time; option only to capture Zuper field updates.
  • Output: Updated field values (if configured) and continuation to the next node.
Use Cases:
  • Pause a workflow until a scheduled job start time.
Error Handling Behavior:
  • Fails if the wait duration is invalid (e.g., negative duration).
  • Logs errors like “Invalid value of Date and Time.”
Example:
A workflow pauses for 24 hours:
  • Input: Wait Duration = 24 hours; Capture Updates = Job Schedule Date.
  • Output: Workflow pauses, captures any schedule changes, and proceeds.
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6. No Op

Description:
The No Op node stops the workflow without performing any actions or triggering errors. Input/Output Details:
  • Input: None.
  • Output: None (workflow terminates).
Use Cases:
  • Halts the workflow branch completely.
Error Handling Behavior:
  • Does not generate errors; simply stops execution.
Example:
A workflow stops a test branch:
  • Input: None.
  • Output: Workflow terminates without action.
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7. Loop

Description:
The Loop node iterates through an array, performing actions on each item and collecting results. Input/Output Details:
  • Input: An array from a previous node; actions to perform on each item.
  • Output: Collective results from all iterations.
Use Cases:
  • Process a list of tasks within a job.
  • Send notifications to multiple users in a list.
Error Handling Behavior:
  • Fails if the input is not an array.
  • Logs errors like “Invalid input: Array expected.”
Example:
A workflow processes a list of tasks:
  • Input: Array = List of task IDs; Action = Update Task Status to “Completed.”
  • Output: All tasks are updated, and results are returned as an array.
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8. Split

Description:
The Split node divides a workflow into multiple parallel branches for simultaneous execution. Input/Output Details:
  • Input: Single incoming node; connections to multiple subsequent nodes.
  • Output: Workflow continues along all connected branches.
Use Cases:
  • Process different job aspects (e.g., status update and user assignment) in parallel.
  • Handle multiple notifications simultaneously.
Error Handling Behavior:
  • Each branch handles errors independently; no central error handling at the Split node.
Example:
A workflow splits to update the job status and send a notification:
  • Input: Connect to two nodes (Edit Record and Send Email).
  • Output: Both branches execute simultaneously.
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Helpers

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1. Send Email

Description:
The Send Email node sends emails based on the parameters. Input/Output Details:
  • Input: Recipients, subject, content.
  • Output: Confirmation of email sent (if successful).
Use Cases:
  • Notify a customer about job completion.
  • Send reminders to technicians about upcoming jobs.
Error Handling Behavior:
  • Fails if the recipient email is invalid or the recipient mail box is full or bounce due to their security settings.
  • Logs errors like “Invalid email address.”
Example:
A workflow sends a job completion email:
  • Input: Recipient = Customer Email; Subject = “Job Completed”; Content = “Your job is complete.”
  • Output: Email is sent to the customer.
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2. Internal Notification

Description:
The Internal Notification node sends notifications to internal users. Input/Output Details:
  • Input: Recipients, content, and delivery method.
  • Output: Confirmation of notification sent.
Use Cases:
  • Alert a manager about a high-priority job.
  • Notify the team about schedule changes.
Error Handling Behavior:
  • Fails if the recipient or delivery method is invalid.
  • Logs errors like “Invalid recipient ID.”
Example:
A workflow notifies a manager:
  • Input: Recipient = Manager ID; Content = “New high-priority job assigned”; .
  • Output: Notification is sent to the manager.
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3. Customer Notification

Description:
The Customer Notification node sends notifications to customers. Input/Output Details:
  • Input: Customer recipients, content, delivery method, and optional template.
  • Output: Confirmation of notification sent.
Use Cases:
  • Inform customers about job status updates.
  • Send appointment confirmation messages.
Error Handling Behavior:
  • Fails if customer contact details are invalid.
  • Logs errors like “Invalid customer contact.”
Example:
A workflow sends a job confirmation:
  • Input: Recipient = Customer ID; Content = “Your appointment is confirmed”; Delivery = SMS.
  • Output: SMS is sent to the customer.
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4. HTTP Request

Description:
The HTTP Request node makes external API calls, supporting GET, POST, PUT, and DELETE methods. Input/Output Details:
  • Input:
    • Endpoint URL (fixed or expression-based).
    • HTTP method (GET, POST, PUT, DELETE).
    • Authentication (Basic, Header, or None).
    • Query parameters, headers, body (JSON, RAW, or Form data), SSL verification, and timeout.
  • Output: API response data, accessible to subsequent nodes.
Use Cases:
  • Retrieve external data (e.g., weather data for job scheduling).
  • Update an external CRM with job details.
Error Handling Behavior:
  • Fails if the endpoint is unreachable, authentication fails, or the response times out.
  • Logs errors like “Connection timeout” or “Invalid credentials.”
Example: WFB26 Pn WFB27 Pn Zuper Actions:  You can “Get” the details of the various modules in Zuper.
  • Customer
  • Job
  • Organization
  • Products
  • Assets
  • Service Contracts
  • Estimates
  • Invoice
  • User
  • Team
  • Request
  • Project
WFB28 Pn This article provides a comprehensive guide to the Zuper Workflow Builder nodes, enabling users to build efficient and customized workflows.