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Zuper includes various modules tailored to handle specific aspects of your field service business. These modules work together to provide a seamless and integrated experience, enabling you to manage projects, service requests, jobs, schedules, dispatching, customer information, and more. Below, you will find a detailed explanation of each module and how they contribute to optimizing your field service management.
  • Dashboard: The Dashboard module enables you to gather various key metrics from every module in one place.
  • Work Order Management 
Zuper’s Work Order Management concept covers the creation, management, and tracking of modules such as requests, jobs, and projects. It ensures seamless execution of work orders, whether for individual customers or large-scale projects.
The Jobs allows you to create customized jobs for specific organizations or customers, ensuring that business-to-business and business-to-customer work orders are efficiently created with all necessary details and properties. 
The Request module enables administrators (back-office Admins) and customers to create and manage service requests. 
The Projects module allows you to plan and manage projects that span longer periods and involve multiple jobs, people, and materials, all in one place. 
  • Scheduling & Dispatching 
The Scheduling & Dispatching concept discusses job scheduling, technician assignment, and route optimization. With modules like the Dispatch Board, Calendar, and Maps, you can efficiently allocate resources and minimize downtime. 
The Dispatch Board module provides a centralized overview of routes and all jobs, including those that are unscheduled, assigned, unassigned, and overdue, in one place, allowing dispatchers to act on them with a single click. Its unified view of unassigned routes/jobs, technicians’ schedules, and job locations through a map streamlines the entire dispatching process. 
The Calendar module enables you to efficiently view unscheduled jobs, schedule and manage jobs assigned to field technicians, and create and review time-off requests submitted by users, helping you plan their work accordingly. 
The Maps module provides a panoramic view that helps you track the exact location of users, jobs, routes, assets, properties, customers, and organizations on an interactive map. This helps optimize routes, reduce travel time, and improve overall efficiency. 
  • Customer Management 
Zuper’s Customer Management concept covers the creation and tracking of customers, organization, and property details in one place, using modules like Customers, Organizations, and Properties. 
The Customers module allows you to add new customers, update their details, and access their complete history and associated records in one centralized location. 
The Organizations module helps you create, view, and update information about various organizations, ensuring all records are accurately maintained and easily accessible. 
The Properties module enables you to add new properties of customers or organizations, edit existing details and keep track of all the properties you service in one convenient place. 
User Management  The User Management concept focuses on tracking work hours, managing time-off requests, and scheduling shifts for field technicians using modules like Timesheets, Timeoff, and Shifts for efficient real-time user management. 
The Timesheet module helps track and manage field technicians’ work hours accurately and efficiently. 
The Timeoff module allows you to view, create, and manage time-off requests submitted by field technicians. 
The Shifts module allows you to view, plan, and schedule new shifts for field technicians and track existing shifts in real-time. 
  • Inventory Management The inventory Management concept focuses on how to efficiently track, manage, and optimize inventory, ensuring the availability of parts, products, and services when needed.
The Parts, Products & Services module enables you to manage and maintain a comprehensive catalog of your organization’s parts and services. You can add, edit, and categorize parts and services, making tracking inventory and managing costs easier and ensuring that your team has the necessary resources to complete their jobs efficiently.
The pricelists module in Zuper helps businesses implement flexible and efficient pricing strategies. With this feature, businesses can:
  • Create multiple pricelists tailored to different customer segments.
  • Apply margins, discounts, and custom rates to optimize pricing.
  • Reduce manual adjustments and ensure pricing consistency across jobs, invoices, and contracts.
By automating pricing management, businesses can enhance customer satisfaction and improve revenue control.
The Transfer Orders module in Zuper streamlines inventory movement between different locations. This feature allows businesses to:
  • Track the status of transfers in real-time.
  • Ensure accurate stock updates at both source and destination locations.
  • Transfer serialized inventory and record instant transfers.
  • Maintain a detailed activity log for audit and tracking purposes.
  • Accounting
The Accounting concept includes modules for managing financial transactions, such as generating and managing quotes and invoices. 
The Quotes module allows you to generate, manage, and send quotes to customers. 
The Invoices module streamlines the invoicing process by allowing you to create, manage, and send invoices to customers. 
  • Contracts & Assets Management 
The Contracts & Assets Management concept includes modules for creating and managing customer service contracts and service assets. 
The Contracts module allows you to create, manage, and track customer service contracts. This includes setting contract terms, expiry dates, and compliance monitoring to ensure both parties meet their obligations. 
The Assets module helps you manage and maintain detailed records of all assets used in your service operations. This includes tracking asset locations, ensuring proper maintenance, and scheduling servicing to keep your inventory in optimal condition. 
  • Reports: The Reports module provides comprehensive reporting capabilities, allowing you to generate detailed reports on various modules.