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The Zuper–RingCentral integration allows you to connect your RingCentral account with Zuper to seamlessly make calls and send outbound Email/Text Messages directly through your RingCentral number.
Note:
  • To enable the RingCentral integration on your account, contact our Support Team at support@zuper.co.
  • The RingCentral widget remains active and is not refreshed when navigating between Zuper pages.
  • Ensure that Text Message/Text Notifications and Phone Call are enabled for your contacts.
Navigation: Contacts -> Contacts Listing page -> Edit (via three-dot icon) -> Edit Contact page-> Notification Preferences

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A. Connecting RingCentral with Zuper

Follow the steps below to integrate your RingCentral account with Zuper.
  1. Log in to your Zuper web app. Click your Profile Picture in the top-right corner. Select App Store from the dropdown menu.
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  1. Under Browse by Category, select Telephony, Video & SMS. Choose RingCentral from the list of available integrations.
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  1. Click Install RingCentral.
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  1. Enter your Phone Number or Email ID, and click Next. Click Authorize to allow Zuper to connect with your RingCentral account.
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  1. In the From Number (Mandatory) field, enter your registered RingCentral number.
    • This is the number from which outbound text messages will be sent.
    • Click Update to complete the integration setup.
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B. Using the Zuper–RingCentral Integration

Once the integration is configured, you can send Email/Text Messages and make calls directly from Zuper using your RingCentral number.

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Step 1: Access the Email/Text Message Option

  1. Navigate to the Contacts module from the left navigation menu. Select a contact on the listing page to open its details. On the Contact Details page, click More Actions → Email/Text Message.
Fill in the following fields:
FieldDescription
Contact Via (Mandatory)Select Text Message to send a notification.
Contact Number (Mandatory)Choose the contact’s phone number.
Message Body (Mandatory)Enter the message content.
Click Send to deliver the text message via RingCentral. Ringc8 Pn

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Make Calls via RingCentral

You can initiate calls directly from Zuper, either from the Job Details page or the Contact Details page.
  • On the Job Details or Contact Details page, click “Call” in the left panel.
  • Choose the contact number you wish to call.
Calls are made using the RingCentral Dialer, which is integrated within Zuper. Ringc10 Pn

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C. Uninstalling RingCentral from Zuper

If you no longer need the integration, follow the steps below to uninstall the RingCentral app.

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Access the App Store

  1. Log in to your Zuper web app. Click your Profile Picture in the top-right corner. Select App Store.
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  1. Under Browse by Category, select Telephony, Video & SMS. Choose RingCentral. Click Deactivate. Once you deactivate, you have the option to Uninstall RingCentral.
Ringc12 Jp Ringc12 Pn A confirmation message will appear once RingCentral has been successfully deactivated and uninstalled.
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