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The Zuper–Message Media integration enables you to send outbound Text Message/Text Notifications to your contacts directly from Zuper using your Message Media account. This ensures customers receive instant updates on pending items, job progress, or service alerts.
Note:
  1. To enable the Message Media integration on your account, contact our Support Team at support@zuper.co.
  2. Ensure that Text Message/Text Notifications are enabled for your contacts. Navigation: Contacts → Contacts Listing page → Edit (via three-dot icon) → Edit Contact page → Notification Preferences
  3. The Zuper–Message Media integration currently supports the following countries: Australia, Canada, New Zealand, the UK, and the US.

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A. Connecting Message Media with Zuper

Follow the steps below to integrate your Message Media account with Zuper.
  1. Log in to your Zuper web app. Click your Profile Picture in the top-right corner. Select App Store from the dropdown menu.
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  1. Under Browse by Category, select Telephony, Video & SMS. Choose Message Media from the list of available integrations. Click Install Message Media.
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Tip: Keep both the Zuper and Message Media tabs open during setup to switch between them easily.

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In the configuration window, fill in the following details:
FieldDescription
Authentication Method (Mandatory)Select the authentication method – either Basic Auth or HMAC.
Auth Username (Mandatory)Enter your Message Media authentication username.
Auth Password (Mandatory)Enter your Message Media authentication password.
Enable SMS NotificationSelect Yes to enable Text Message notifications.
Messagemedia3 Pn Click Update to complete the integration setup.

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B. Using the Zuper–Message Media Integration

Once integrated, you can send Text Messages directly from Zuper through Message Media.
  1. Navigate to the Contacts module from the left navigation menu. Select a contact on the listing page to open its details.
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  1. On the Contact Details page, click More Actions on the top right corner and select Email/Text Message from the dropdown menu.
Fill in the following fields:
FieldDescription
Contact Via (Mandatory)Select Text Message to send a notification.
Contact Number (Mandatory)Choose the contact’s phone number.
Message Body (Mandatory)Enter the text message content.
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Note: You can trigger Text Messages via the Contacts module, Bulk Text Message action, or Workflow automation.

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C. Uninstalling Message Media from Zuper

If you no longer need the integration, follow the steps below to uninstall the Message Media app.
  1. Log in to your Zuper web app. Click your Profile Picture in the top-right corner. Select App Store.
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  1. Under Browse by Category, select Telephony, Video & SMS. Choose Message Media. Click Deactivate. Once you deactivate, you have the option to Uninstall Message Media.
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  1. The Message Media is uninstalled successfully.
Messagemedia4 Pn A confirmation message will appear once Message Media has been successfully uninstalled.
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