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Number porting allows you to transfer your existing business phone numbers from your current telecom provider to Zuper Connect without changing the numbers your customers already use. Once the porting process is completed:
  • Calls and SMS messages are handled through Zuper Connect, allowing your team to manage customer communication directly from the platform while continuing to use the same business phone numbers.
  • The ported numbers can use Zuper Connect features such as AI-powered interactions, call routing, and communication automation, helping streamline customer communication and workflows.
The Zuper Connect team manages the porting process and coordinates with the telecom carrier to complete the transfer.

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Quick Summary

The following table provides a quick overview of the phone number porting process in Zuper Connect, including the typical timeline, requirements, and actions needed from your organization.
ItemDetails
Managed byZuper Connect Team
Typical Porting Time2 days – 4 weeks
SMS Requirement10DLC approval is required before porting
Customer ActionSubmit the porting request form.
DowntimeMinimal

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When to Use This

You may need to port phone numbers to Zuper Connect in the following situations:
  • Your business already has phone numbers that customers use to contact you.
  • You want to move your communication system from another telecom or VoIP provider to Zuper Connect.
  • You want to manage calls and SMS messages directly within Zuper Connect.
  • You want to use Zuper Connect features such as call routing, automation, or AI-powered communication while keeping your existing numbers.
If you do not have existing phone numbers, you can request new numbers directly through Zuper Connect instead of porting.

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How Phone Number Porting Works

Porting a phone number involves several stages, where the information is verified and approved by the current carrier.
1

Complete 10DLC Registration (For SMS)

If your organization intends to send SMS messages using the ported numbers, 10DLC registration must be completed first. This registration ensures compliance with telecom regulations and allows SMS messaging to function correctly after the port.
2

Submit the Zuper Connect Porting Form

The Zuper Connect team will provide a Porting Request Form to start the process.The form requires the following details:
  • Phone numbers to port
  • Current carrier name
  • Account number
  • Port-out PIN
  • Business name exactly as listed with the carrier
  • Service address
  • Recent phone bill
  • Signed Letter of Authorization (LOA)
Providing accurate information helps prevent delays during carrier verification.
3

Zuper Connect Submits the Port Request

After the form is submitted, the Zuper Connect team reviews the provided information and submits the porting request to the telecom carrier.The carrier then validates the request against the information on their records.
4

Carrier Validation

The current carrier verifies several details before approving the port request. These include:
  • Account ownership
  • Business information
  • Phone number status
  • Any pending changes or restrictions on the account
If the request is approved, the carrier issues a Firm Order Commitment (FOC) date for the transfer.
5

Port Completion

On the scheduled FOC date:
  • The phone numbers are transferred to Zuper Connect.
  • Calls and SMS services are activated within the platform.
  • The numbers are configured and ready for use in the Zuper Connect account.

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Typical Porting Timelines

The time required to port a number depends on the type of number and the carrier involved.
Number TypeTypical Timeline
Toll-Free Numbers2–10 business days
VoIP Numbers1–3 weeks
Fixed Landline Numbers2–4 weeks
Bulk PortsDepends on the number of phone numbers
Timelines may vary depending on carrier validation and account configuration.

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Supported Number Types

Zuper Connect supports porting multiple types of phone numbers.
Local numbers are standard 10-digit business phone numbers associated with a geographic region.Example:(405) 555-1234
(512) 555-9876
Supported toll-free prefixes include:
  • 800
  • 833
  • 844
  • 855
  • 866
  • 877
  • 888
Numbers hosted by internet-based phone systems can be ported from providers such as:
  • RingCentral
  • Dialpad
  • Aircall
  • Grasshopper
  • Nextiva
Traditional telecom numbers from carriers such as AT&T, Verizon, Comcast, and CenturyLink can also be ported.These ports may take slightly longer due to additional carrier processing requirements.
Google Voice Numbers
Google Voice numbers can be ported, but they must first be unlocked in the Google Voice account settings before submitting the port request.

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Frequently Asked Questions (FAQs)

  1. Can I use my number during porting? Yes. Your phone number continues to work with the current carrier until the porting process is completed.
  2. Should I cancel my current phone service?
    No. Cancelling your service may release the phone number and prevent it from being ported.
  3. Can fixed landline numbers be ported?
    Yes. However, they may take longer to transfer compared to VoIP numbers.
  4. Can I port multiple numbers?
    Yes. Multiple phone numbers can be ported in a single request.
  5. What information is required to submit a port request? To process a phone number porting request, the following information may be required:
    • Business name exactly as registered with the current carrier
    • Service address on file with the current carrier
    • List of phone numbers to be ported
    • Current telecom provider name
    • A recent phone bill or Customer Service Record (CSR)
    • An authorized contact who can approve the port request
    The Zuper Connect team will collect this information through the porting request form.
  6. Do I need to sign a Letter of Authorization (LOA)? Yes. Most telecom carriers require a Letter of Authorization (LOA) to approve the transfer of phone numbers. The LOA allows Zuper Connect to request the number transfer from your current provider on your behalf.
  7. What types of phone numbers can be ported to Zuper Connect? The following types of numbers can usually be ported:
    • Local phone numbers
    • Toll-free numbers
    • Business landline numbers
    • VoIP numbers Numbers from services such as Google Voice or other VoIP providers may also be ported, depending on carrier eligibility.
  8. How long does number porting typically take? Porting timelines may vary depending on the type of number and the current carrier. Typical timelines include:
    • Toll-free numbers: 2–5 business days
    • Local VoIP numbers: 5–10 business days
    • Landline numbers: Up to 2–4 weeks
    Actual timelines may vary depending on carrier validation and approval.
  9. Are there any requirements before submitting a port request?
    Yes. To avoid delays or rejection, ensure that:
    • The phone numbers remain active with the current provider during the porting process The business name and service address match the carrier’s records.
    • All porting details are submitted accurately
    • Incorrect or mismatched information may delay the port request.
  10. Why might a port request be rejected? A port request may be rejected for several reasons, including:
    • Mismatch between the submitted information and the carrier records
    • Incorrect account details or service address
    • Phone numbers that are inactive or disconnected
    • Unauthorized port request
    • Carrier restrictions on certain numbers If a port request is rejected, the Zuper Connect team will review the reason and guide you on the next steps to resubmit the request.