This step-by-step guide helps you effortlessly create a new user in Zuper. Whether you’re adding team members or assigning roles, this process ensures smooth onboarding. Follow the instructions below to set up a user account quickly and efficiently.

Navigation: Settings -> Users and Teams -> User Management -> + New User

Steps to create a user directly from the “Users” Tab

  • Select the “Settings” icon from the left navigation menu. Under “User Management,” click the ”+ Create New User” button at the top right corner of the page.

Fill in the details in the user form as follows.

  • Upload Image: Upload the user image in a size of 2 MB.

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Basic information

  • User ID (Mandatory): A unique code that can include both alphabets and numbers to identify the User.

  • First Name (Mandatory): The user’s First Name.

  • Last Name (Mandatory): The user’s Last Name.

  • Designation (Mandatory): The user’s designation as per the policy.

  • Choose Role (Mandatory): The user’s role as per the policy (Admin, Team Leader, Field Executive).

    Note: Custom roles can also be created per your requirements.

  • Choose Access Role: The User’s access role signifies the level of access in the “Zuper” console.

    Note: Custom Roles can also be created as per your requirements.

  • Preferred Product Location:

    This enhancement allows a user to be assigned a default product location, ensuring that it automatically populates as the default location from which parts should be consumed. When a technician attempts to add parts or products to a job, the system will default to the first available warehouse location from the list of locations the user can access. If this location is not the intended consumption location, the technician must manually change the location for each part/product to ensure accuracy during consumption.

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Contact information

  • Home Number: The user’s home number.
  • Mobile Number: The user’s mobile number.
  • Work Number: The user’s official contact number.

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Login information

  • Email (Mandatory): The user’s email address.
  • Password (Mandatory): The password that would be used to access the Zuper account.
  • External Login ID: The external login ID for the user to log in.
  • Allow user to set the password: Choose “Yes” to allow the user to set the password as “No”

Admins now have more flexibility when creating users:

Option 1: Allow User to Set Password = Yes

Password fields will be hidden on the user creation/edit page.

The invite email will include a temporary set password link valid for 24 hours.

Users will be directed to a password setup page upon clicking the link.

If the link expires, users can follow the “Forgot Password” flow, as explained in the email.

Option 2: Allow User to Set Password = No

The current process continues, and the admin sets the password during user creation.

Users will need to obtain their login password directly from the admin.

Note: The user’s external login ID should be unique. Other users should not use the same external Login ID. Once you create an external login ID, it will be visible under the “Users” details page.

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User skills

  • Click ”+ Add Skill” to add new skills.

  • Select Skill: Choose the skillset from the drop-down list.
  • Skillset Level: Enter the user’s skill set.
  • Valid From: The start date of the skill validity.
  • Valid To: The end date of the skill validity.

Click the “Assign Skill” to assign the skills to the user.

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Work hours

  • Work Hours: The user’s work days of the week.
  • From Time: The start of the working day.
  • To Time: The end of the working day.
  • Work Mins: The total work minutes of the week.
  • Tracking Location? Choose “Yes” to track the user’s location and “No” to deny tracking the location.

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Work information

  • Hourly Labour Changes: Enter the user’s working wages rate per hour.
  • Worker Comp Code: Enter the appropriate code for each field technician based on their role.
  • Burden Rate: Enter the additional costs involved.

Click “Save User” to save the new user.

A dialog box will appear to add the user to a team. Choose the team and add the user.

Zuper’s Users and Teams module settings streamline team management, making it easy to configure roles, permissions, and tracking.