Wisetack

Customers can now get financing from Wisetack to pay for field services. With the Wisetack – Zuper Integration, businesses can offer Wisetack financing to their customers for high quotes. while the customer can pay the invoice amount to Wisetack in installments. The financing option helps businesses offer their customers finance, as set by Wisetack. Getting started with Wisetack

1. To onboard new merchants
2. Configuring Wisetack
3. Pre-Qualification Check
4. Applying for a Finance and Payment Release
5. Finance Cancellation Scenario
6. Accessing Finance History

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1. To onboard new merchants

To enable Consumer financing via Wisetack for our account, kindly reach out to your account manager or customer support team at support@zuper.co Once submitted, the information provided takes up to 5 business days to review.

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2. Settings – Configuration

The configurations are the pre-defined settings that enable the admin to modify the essential details.

1. Select the “Settings” icon from the left panel and choose the “Organization Settings” section.

2. Under the “Configurations,” select the “Quotation and Invoice Settings.” a. Enable the “Financing” module by setting the following details: a. Enable Financing – Select this as Yes to enable consumer financing. b. Payment Mode Facilitating the Payment (Mandatory) – Choose the payment mode as “Wisetack.” c. Amount Range to facilitate financing option (in USD) (Mandatory) – Wisetack sets the default range.

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3. Pre-Qualification Check

The eligibility check is a significant part of the Pre-Qualification phase. Using the maximum qualifying criteria Wisetack sets, the business and customer can learn about the eligible amount.

• The pre-qualification occurs in the Quotes module. The business and customers can choose another payment mode based on the qualifying amount.
• Select the “Quotations” module from the left panel and choose the “+ New Quote” option. Fill in the necessary “Customer & Job Details,” “Billing Contact,” and “Billing Address” information.
• Enter the necessary “Parts and Services.”

Select the “Send Pre-Qualification” button to the customer to check their eligibility amount. Alternatively, the customer can fill out the application form directly on the form during the field service. Please fill in the “Mobile Number” and “Purpose” fields (Mandatory Fields) and click the “Send Prequalification Link” button. Following the above steps, businesses and customers can learn the eligible amount and the maximum qualifying criteria Wisetack sets.

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4. Applying for a Finance and Payment Release

• The pre-qualification link is optional. The business can directly create an invoice, and customers can opt-in for finance if needed.
• After following the steps above to convert the quote to an invoice, you can verify the details using the following steps.

• Verify the pre-filled “Customer & Job Details,” “Billing Contact,” and “Billing Address” information as the invoice is converted from the quotation.
• Verify the necessary “Item Details.” The final amount will be displayed and saved as a draft in the invoice.

Next, you can view the “Financing Options Available” section. First, select the “Send Financing Application” button on the Web App. Enter the Mandatory fields – USD Amount and Purpose. Next, fill in the optional fields: Completion Date, Mobile Number, First Name, Last Name, and the email.

• Customers can review and accept Wisetack’s terms. After the customer agrees with the terms, the status will be updated as “Terms Accepted.”
• The Financing section in the middle of the screen shows the Financing Application status.
• Once the job is complete and the customer approves the job completion, Wisetack will release the finance amount to the business.
• The status in the Zuper App will change to “Amount Settled.”
• The details will be sent to the customer’s registered email and SMS, indicating that Wisetack has settled the finances.

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5. Financing Cancellation Scenario

An initiated finance can be canceled during one of the following scenarios.

• Edit Invoice: (Mandatory)

Financing will be canceled if the due amount is less than the requested finance amount or if the customer is changed. This is a Mandatory scenario.

• Invoice Detail (Cancellation)

The finance will be canceled if the invoice is canceled from the invoice detail page. Archived Invoices (Back-office cancellation message will be displayed) Only the Manager can cancel the finance if the invoice is archived from the mobile apps.

• Mark as paid

(Invoice Detail | Back-office cancellation Message will be displayed). If the amount due is equal to the requested finance amount, the Manager or the back office can only cancel the finance.

• Collect Payment (Stripe) Invoice Detail

Back-office cancellation Message will be displayed) In the case of stripe payments, if the amount due is equal to the requested finance amount, the Manager or the back office can only cancel the finance.

• Delete Invoice (Only Manager App or Back office)

The Manager will cancel the finance. With this significant Zuper-Wisetack integration, the customers now do not need to worry about the amount, and based on the customer’s eligibility, the amount of finance applied will be approved.

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6. Accessing Finance History

All Finance history can be viewed on a single page: Financing has two primary tabs:

1. Pre-qualifications: All customer finance pre-qualification histories can be tracked under this tab.
2. Finance Applications: The customer’s finance application history can be tracked under this tab.

With the Wisetack – Zuper integration, businesses can seamlessly offer financing options to their customers, making it easier for them to afford high-value services. By enabling Wisetack financing, businesses can improve their cash flow, increase conversion rates for high quotes, and provide a more convenient experience for their customers.