> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zuper.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Sales Coach FAQ

> **What happens if I lose connectivity mid-recording?**
>
> The recording continues and is stored locally on your device. It syncs automatically once you're back online.

> **Can I record for longer than 3 hours?**
>
> No. Recording stops automatically at the 3-hour mark. You'll get a warning at 10, 5, and 2 minutes before this happens if notifications are turned on.

> **What happens if I skip the consent step?**
>
> The job or proposal continues normally without recording. You can't start a recording for that session after skipping.

> **I paused my recording and left the app for a while. Is it still there when I come back?**
>
> It should be, but pausing for an extended period and leaving the app in the background can cause the recording to be lost. It's safer to save a recording than to leave it paused for a long stretch.

> **Can I resume a recording after closing the app?**
>
> No. Once the app closes during an active or paused recording, you can't pick it back up.

> **Is there a minimum recording length?**
>
> Yes. Recordings must be at least 60 seconds long to be scored. Shorter recordings are saved but not scored.

## Coaching cards and scoring

> **How is the playbook score calculated?**
>
> Each playbook step is scored as detected or not detected, with no partial credit. Score is the number of detected steps divided by the total number of steps. For example, 23 of 24 steps detected equals 96%.

> **Does every playbook step count the same toward the score?**
>
> Yes, in this release. Weighting certain steps more heavily is planned for a later release.

> **Why does a recording show Analysis couldn't complete?**
>
> This usually means the recording was under 60 seconds and too short to score. Select Retry Analysis if you believe this is an error.

> **Do the Insights metrics affect the playbook score?**
>
> No. Insights are informational only. They describe how the conversation was conducted, not whether the playbook was followed.

> **What happens if a field executive closes the deal despite a low playbook score?**
>
> The score isn't adjusted automatically. It's shown as-is, and the conversation is flagged for manager review.

## Access and visibility

> **Where do I review my coaching results after I finish recording?**
>
> Field executives receive their score and coaching feedback by email.

> **Can field executives see their own coaching cards from the Coach tab?**
>
> No. Field executives don't have access to the Coach tab in this release. They receive their results by email instead.

> **Can managers see coaching cards for their whole team?**
>
> Yes. Managers can view coaching cards for every field executive on their team from the Coach tab, along with a leaderboard and team-level averages.

> **Can I create or edit my own sales playbook?**
>
> Not in this release. Zuper configures your playbook based on the behaviors you want your team coached on.

## Transcript, audio, and feedback

> **Can I jump straight to a specific moment in a long recording?**
>
> Yes. Select any timestamp in the transcript, or any highlighted marker on the timeline, to jump the audio there directly.

> **Can I flag something in a coaching card that looks wrong?**
>
> Yes. Use the thumbs up or thumbs down on a section in the Coaching panel, or on an individual item like an objection entry.

> **Can I download just the transcript without the audio?**
>
> Yes. Transcript and audio download separately from the More actions menu.


## Related topics

- [Overview](/sales-coach/Overview.md)
- [Sales Coach Scorecard Email](/sales-coach/User-Scorecard.md)


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