> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zuper.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

Sales conversations happen fast. A single moment can determine whether a deal moves forward or falls apart.\
 **Sales Coach** in Zuper helps your team improve those conversations by providing AI-powered coaching and performance feedback after every recorded visit.

When a sales representative records an inspection or proposal presentation, Sales Coach transcribes the conversation, evaluates it against your company's sales playbook, and generates a coaching card with a score, summary, and personalized coaching moments.

Sales reps receive actionable coaching after every scored conversation, while managers gain visibility into sales performance across the entire team, identify coaching opportunities, and help reps improve their sales skills without needing to attend every appointment.\


![Salescoach 01](https://mintcdn.com/zuperinc/dh77jmWSTOifFhs6/images/Salescoach-01.png?fit=max\&auto=format\&n=dh77jmWSTOifFhs6\&q=85\&s=256e5c44d3918c88e74eb3278a68f757)

## Before you begin

* Account configuration is required to use this feature. Please contact Sandhya Gopalan([sandhya@zuper.co](mailto:sandhya@zuper.co)) or your account manager for details.
* Your organization needs an active sales playbook. In this release, Zuper configures your playbook for you based on the sales process and evaluation criteria you want Sales Coach to use when assessing recorded conversations. Share your playbook with your Zuper representative to get started.
* If you do not have a playbook, Zuper can share a default playbook that you can review, customize, or use as-is for Sales Coach setup.
* Recording a conversation requires an active job or proposal presentation in Zuper Mobile. See [Recording a Sales Coach Conversation](/sales-coach/Recording-a-Sales-Conversation).

## What you can do

If you're a sales representative, see [Recording a Sales Coach Conversation](/sales-coach/Recording-a-Sales-Conversation) to start recording from a job or proposal, and [Your Sales Coach Scorecard Email](/sales-coach/User-Scorecard) to understand what you'll receive after a conversation is scored.

If you're a manager, see [Reviewing Coaching Cards in Sales Coach](/sales-coach/Recordings) to view your team's recordings, filters, and performance dashboard, [Recording Details Page in Sales Coach](/sales-coach/Recording-Details) to review the transcript, audio, and coaching breakdown for a specific conversation, and [Your Sales Coach Manager Digest](/sales-coach/Manager-Digest) to see what's included in your daily summary email.

If Sales Coach isn't working as expected, see the [Sales Coach FAQ](/sales-coach/Sales-Coach-FAQ).


## Related topics

- [Overview](/Client/Overview.md)
- [Overview ](/Projects/Overview_of_projects.md)


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