> ## Documentation Index > Fetch the complete documentation index at: https://docs.zuper.co/llms.txt > Use this file to discover all available pages before exploring further. # Emails in Jobs and Contacts > See and send email conversations for a job or a customer/contact without leaving that record, with the same context Zuper already tracks. You already open a job or a customer record throughout your day. Now their emails show up right there too, in the same record you are already viewing. Every job and every customer/contact record now has its own **Communication** tab, right alongside **Details**, **Notes**, and **Gallery**. Open it, and you see the emails, calls, and texts tied to that job or customer, with nothing else mixed in. Think of it as a dedicated inbox for just that record. Zuper already knows which job or customer you are viewing, so it puts that knowledge to work when you compose. Start a new email from here, and Zuper automatically links the right customer and the right job. This article assumes you already know how to compose, attach, and template an email from [Emails in the communications module](https://docs.zuper.co/communication/emails-in-the-communication-module). Here, the focus is on what changes when you start from a job or a customer/contact instead. **Navigation:** * **Jobs** > **Job** > **Communication** > **Emails** * **Customers** > **Customer** > **Communication** > **Emails** ## Unified communication console The **Communication** tab is your unified console for this job or customer/contact. Texts and emails already sit together here, so you never check two places for one conversation. * Select **All Inboxes** to unify every number and mailbox, or filter down to one specific number or email inbox. * Select a conversation to open it and see the full thread. * Select **Emails** to see only email conversations for this job or customer/contact. Job Emails Tab ## Access emails from a job or a customer/contact * **From a job:** Select **Jobs**, open a job, then select **Communication**, followed by **Emails**. * **From a customer/contact:** Select **Contacts**, open a customer/contact, then select **Communication**, followed by **Emails**. In a job's **Emails** view, **Show Related** switches between this job's emails and all email linked to the customer/contact. A customer/contact's **Emails** view already shows everything, so it does not have that toggle. ## Compose a new email Select **New Email** from a job's or a customer/contact's **Emails** view to compose one. Zuper automatically links the email to this job or customer/contact. See [Emails in the communications module](https://docs.zuper.co/communication/emails-in-the-communication-module) for the full composing steps, including formatting, templates, attachments, and dictation. Job Email Compose ### Insert dynamic fields Select the dynamic field icon in the composing toolbar to add job or customer-specific fields, the same as from the standalone **Emails** tab. Which tabs you see depends on what is already linked to the email. * If both a job and a customer/contact are linked, both the **Job** and **Contact** tabs appear. * If only a customer/contact is linked, only the **Contact** tab appears. ### Associate a job or customer/contact Select **Add job** below the message fields to link a job. Select the context menu (three-dot icon) on an existing chip to **Change** or **Remove** it. Zuper automatically links the customer/contact. It also links the job automatically when you compose from a job's **Emails** view, so you often do not need to add anything yourself. ### Attach a file This works the same as in [Emails in the communications module](https://docs.zuper.co/communication/emails-in-the-communication-module). **Gallery** needs either a customer/contact or a job linked, and **Document Gallery** needs a job linked specifically. ### Use email templates Select **Email Template** at the top of the composing window to insert one. See [Emails in the communications module](https://docs.zuper.co/communication/emails-in-the-communication-module). Since a customer/contact is always linked automatically here, **Email Template** is always available, even before you add a job. Managing the composing window, replying, forwarding, and moving an email to trash all work the same way as in the **Communication** module. See [Emails in the communications module](https://docs.zuper.co/communication/emails-in-the-communication-module). ## FAQs That view already shows every email linked to the customer/contact, across all their jobs. There is no narrower view to expand from, so the toggle does not apply. Yes. Select the context menu (three dots) next to the chip, then select **Change** or **Remove**, the same as with any manually added chip. A customer/contact can have more than one job, so Zuper cannot guess which one you mean. Select **Add job** to choose the right one. Emails appear in two places, and each one shows something different. The **Communication** tab shows email from inboxes you have View access to. If a colleague sent an email from an inbox you do not have access to, that thread does not appear here for you. The **Activity** log records every email sent from the job or customer. Anyone with access to the record can open the thread from there, regardless of their inbox permissions. The two views follow different rules. **Communication** follows inbox access, so it reflects only the inboxes you work in. **Activity** follows record access, so it gives everyone working the job the complete history of what was said to the customer. If the issue continues, contact [Support](mailto:support@zuper.co). Through the **Activity** log, yes, for emails sent from that job or customer. Inbox access controls which inboxes appear in your **Communication** views. It does not restrict the record history. A job's email history is part of the job. A technician picking up work someone else started needs to know what the customer has already been told, even if the original email went out from an inbox they do not work in. The whole thread. Yes. Inbox permissions control which inboxes you can see and send from in the **Communication** tab, the standalone **Emails** tab, and the **Conversations** view. They also control whether you can reply. **Activity** is a read-only record of what was sent from that job or customer, not a working inbox. Yes, when the sender's address is already saved on a customer or contact. Zuper does not link the job automatically in most cases, because a customer can have several jobs, and Zuper cannot infer which one applies. Select **Add job** to link it yourself. The exception is composing from inside a job's **Emails** view. There, Zuper links both the customer and the job automatically. Not at the moment. Workflow emails do not yet appear in the **Communication** tab. This is planned as an upcoming enhancement. ## Related articles * [Getting started with email in Zuper](/communication/getting-started-with-email-in-zuper): connect Gmail or Outlook and work customer email against the right job or customer. * [Emails in the communications module](/communication/emails-in-the-communication-module): compose, attach, template, and manage emails from the standalone **Emails** tab. * [Configuring inboxes](/untitled-page-2): set up a Zuper-only or fully synced mailbox for your team. * [Email from the field](/communication/email-from-the-field): read, reply to, and send customer email from the Zuper mobile app. * [Managing job details](/Work_Order_Management/Job-detail-page): work with the tabs and details on a job record. * [Managing the contact detail](/Client/Contact/Manage_contact): work with the tabs and details on a customer/contact record. ## Related topics - [Getting Started with Email in Zuper](/communication/getting-started-with-email-in-zuper.md) - [Email from the Field](/communication/email-from-the-field.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.