> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zuper.co/llms.txt
> Use this file to discover all available pages before exploring further.
# Email from the Field
> Read, reply to, and send customer emails from the Zuper mobile app, with every email linked to the right job or customer.
A field executive often needs to reply to a customer email while still on-site. The **Communication** module brings that same email experience onto the Zuper mobile app. **Conversations** combines texts and emails, and a unified view shows everything for a single customer or contact. You read, reply to, and send emails linked to a job or customer without switching apps.
Open **Communication** from the **Quick Links** on your **Home** screen. From there, choose **Mail** or **Conversations**. Every email stays linked to the right job or customer, and your office team sees the same conversation as soon as it happens.
On mobile, you can:
* Read and reply to emails linked to a job or customer.
* Compose a new email and send it from a mailbox you have access to.
* Link a customer, contact, or job to any email.
* See every text and email with a customer or contact in one place.
* Reuse a saved template instead of typing a message from scratch.
**Navigation:** **Home** > **Quick Links** > **Communication**
## Before you begin
You can connect one personal inbox and any shared inboxes you have been added to.
## View conversations
1. On the **Communication** screen, tap **Conversations** at the bottom of the screen.
2. Tap **All**, **Unread**, or **Unresponded** to filter by status.
3. Tap an entry to open it.
The list mixes text and email conversations into a single feed. An icon next to each entry shows whether it came in as a text or an email.
### Filter by mailbox or number
1. Tap **All Inbox** at the top right of the **Communication** screen. The **Select Inbox** screen opens.
2. Turn off the **All Inbox** toggle.
3. Tap **Number** or **Email**.
4. From the list, tap the number or mailbox that matches the one you want to view.
## View communication with a customer or contact
1. Go to **Customers/Contacts**.
2. Tap the customer or contact you want to view.
3. Tap **Conversations** or **Email** at the bottom of the screen.
4. Tap **All Email** to filter by a specific mailbox.
5. Tap an entry to open it.
This screen brings every text and email with that customer or contact into one place, so you see the full history before you reply.
A Zuper-only mailbox on mobile shows only emails already linked to a Zuper customer, contact, or job. Emails without a linked customer, contact, or job do not appear in this view.
## View your mail
1. On the **Communication** screen, tap **Mail** at the bottom of the screen. Your **Inbox** opens with the current mailbox name next to it.
2. To find an email, enter its subject in **Search subject**.
3. To switch mailboxes, tap the menu icon at the top right. From the **Email** list, tap the mailbox that matches the one you want to view./
## Link a customer or contact and a job to an email
1. Open an email from your list, then tap **+ Add Customer**.
2. Tap the customer or contact you want to link.
3. Tap **+ Add Job**, then tap the job you want to link.
The linked customer or contact and job appear as chips above the email subject. To remove a link, tap the **×** on the chip.
Every email you link to a customer, contact, or job syncs instantly with the web app. Your office team sees the same activity right away.
## Manage an email
1. Tap an email in the list to open it.
2. To reply, tap the reply icon at the bottom of the screen. To reply to everyone, tap the reply-all icon next to it. Type your message, then tap the send icon.
3. To forward the email, tap the forward icon at the bottom right, then type the recipient's email address.
### Move an email to trash
1. Open the email you want to remove.
2. Tap the more icon (**•••**) at the top right.
3. Tap **Move to Trash**.
To remove several emails at once, select them in your inbox, then tap the trash icon at the bottom left. From the **Move to** list, tap **Spam** or **Trash**.
## Compose a new email
1. On **Mail**, tap **+** at the bottom right.
2. Type the recipient's email address, the subject, and your message in the **To**, **Subject**, and message fields.
3. To link a customer/contact or a job, tap the contact icon or the job icon in the toolbar above the keyboard.
4. Tap the send icon at the top right to send your email.
### Use a template
To reuse a saved message instead of typing one from scratch, tap **Email Template** at the top of the compose screen before you send. Tap **Contact** or **Job**, then tap the template that matches your update.
### Choose a mailbox you can send from
If you do not have permission to send from the selected mailbox, Zuper displays a **No Send Access** message. Tap **Choose Mailbox** to pick a mailbox to send from, or tap **Discard** to cancel the email.
### Attach a photo or file
To attach a photo, tap the camera icon in the toolbar above the keyboard. To attach a file, tap the paperclip icon and choose images from your gallery or documents.
## FAQs
A Zuper-only mailbox on mobile shows only emails already linked to a Zuper customer, contact, or job. Emails without a linked customer, contact, or job do not appear in this view.
Yes. Every email you send, receive, or link on mobile syncs to the web app in real time. Your office team sees the same activity right away.
Yes. **Move to Trash** is available for every connected mailbox type on mobile.
No. You can create and manage folders only from the web app. Folders you create on the web sync to your mobile **Mail** tab, but you cannot create one from the mobile app itself.
## Related articles
* [Configure your inboxes](/Zuper_Connect/Configure_Your_Inboxes)
* [Emails in the communications module](/Zuper_Connect/Emails_in_Communications_Module)
* [Emails in jobs and contacts](/Zuper_Connect/Emails_in_Jobs_and_Contacts)
## Related topics
- [Emails in Jobs and Contacts](/communication/emails-in-jobs-and-contacts.md)
- [Configuring inboxes](/untitled-page-2.md)
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